yes, try HK office and later on you can call to Europe office-
btw-phone numbers are on IB's website. IMO-it would be wise to write them down and keep them in safe place.just in case of emergency
08:00 - 17:30 Eastern Time*
Australia
+61-2-9240-5143 Direct dial customer service
08:00 - 17:00 Hong Kong Time***
Hong Kong
+852-2156-7907 Direct dial customer service
+852-2509-4102 Fax
08:00 â 17:00 Hong Kong Time***
Europe ⢠France ⢠Germany ⢠Italy ⢠Netherlands ⢠Spain ⢠Switzerland ⢠United Kingdom
00800-IB-BROKER or 00800-42-276537** Toll free customer service
+41-41-726-9500 Direct dial customer service
+41-41-726-9599 Fax