Tesla reportedly created a team to swat away range complaints. Last year, the automaker was so overwhelmed with complaints around its cars’ ranges that it formed a group known internally as the “Diversion Team” to
cancel thousands of range-related customer service appointments, a Reuters investigation revealed. The reason customers had so many complaints, according to the report, was because Tesla advertised range estimates that its cars simply weren’t capable of. One recent study showed that three Tesla models had an average range 26% below what the company boasted.