Stop error with IB

IB customer service told me that, they see I had the 1379 stop but I changed the order to 1381 at 14:08 and it got executed at
14:11
I may have changed it to 1381 by mistake or for momentarily all the while thinking that 1379 was my stop. I cannot argue with that. I just wasn't sure how that order got executed, Beacuse I could not recall changing the stop to 1381.

Since TWS doesn't show order history, there was no way I could verify that I had changed the stop.

Def, why don't you guys have the complete order history for atleast 1 day in TWS. I think most other brokers show that. Atleast datek had it for sure.

I was pretty pleased with the online chat customer service.
 
glad that it was resolved and all made sense.

the audit trails that we have internally are quite large and I just assume it was designed that way to keep the pipes from getting too clogged and having the local end do less work. providing access to them is another item on the list of suggestions that at some point in time will get assigned a priority.
 
Quote from TexTrader:

Has anyone had problems with a stop order with IB.
Today afternoon at around 1:30pm I had a stop order to sell
5 NQ at 1379.
At 2:11pm I knew I still had the position, for 30 seconds I
looked at some other window and when I came back
I saw the order got executed at 1381.5, I was pretty surprised
at the execution price. But at that time I did not have real time
historical chart or time and sales to check whether 1379 was
hit. My order execution time was 14:11:33
I came home and verified with time and sales window that around that time the price of NQ never dipped below 1381.

I ended up missing the end of the day rally and it potentially cost
me 1350 because my target was to get out at 1395.

How do they settle these kind of problems. Looks
like TWS does not store the history of your orders to figure
out why the order got executed.
More...

Last week i had entry- and stop-loss orders disappear in TWS. I posted about it on this site and a guy of IB told me to mail CS. So i did. I got back a reply stating it was unclear about which trade i was complaining. Can you believe that? I decided to leave it at that. Their system sucks, the only solution is to put up or go elsewhere.
 
Quote from def:

the audit trails that we have internally are quite large and I just assume it was designed that way to keep the pipes from getting too clogged and having the local end do less work. providing access to them is another item on the list of suggestions that at some point in time will get assigned a priority.
More...
IB customers have been asking for a feature like "order history" for years now ...


:mad:
 
Quote from TexTrader:

I may have changed it to 1381 by mistake or for momentarily all the while thinking that 1379 was my stop. I cannot argue with that. I just wasn't sure how that order got executed, Beacuse I could not recall changing the stop to 1381.
More...

Either you changed it or you didn't - you dont remember changing it? Why would you change it momentarily and then forget that you did it?
 
Quote from Quah:



Either you changed it or you didn't - you dont remember changing it? Why would you change it momentarily and then forget that you did it?
More...

Some people just seem to be wired differently. Just remember this incident if you ever have to do jury duty and consider the fact that if the defendant claims this kind of memory loss he might actually be telling the truth.
 
Weel, i don't understand how it could have been changed "momentarily" - since after it was changed it was filled - then there would be nothing left to change "back".
 
what i meant was, that I was at 1379, changed it to 1381 and then decided to go back to 1379 and I probably did not hit the
Transmit button all the while in my mind thinking that I am back at
1379.
And since I did not have the order history I wasn't sure what happened when it did get executed.

I am kind of happy it was my mistake, because if it was not, I would be scared entering an order next time.
 
You must log in or register to reply here.
Back
Top