Quote from rdemyan:
Mark:
I recently opened an account with IB which I have not yet funded.
Just out of curiousity, what is the customer support like? Can I call them to help me get a trade filled, like I can with ToS?
The word on the street is that IB has very poor customer service. I've had mediocre success with them. They help with some issues, but not with others.
I have had some success calling thm and getting an order filled, but sometimes you wait on hold, just to get through to them.
The whole basis of their system - and the reason they charges so little in commissions - is that they work electronically. They are not set up to provide live trading help. But, as I said, if you do get through right away, they will make the effort to provide help.
Mark
It's multi-multi-faceted.