Sporadic Connectivity @ eSignal

just came up at 10:00 CT - but charts not working

how hard is it to keep Esignal running during a volatile expiration week!? don't need it working perfectly when market is stagnant - need it now!
 
Quote from JayF_eSignal:

If you are still unable to connect, please try shutting down eSignal and the eSignal Data Manager. Wait about 5-10 seconds, and then launch the program again. This should restore your connection to our servers.
More...

After doing this, the Data Manager goes green as usual, but the charts all stay stuck on 'Trying' in the data window.
 
Quote from dafishman:

my data is red and says no feed, still not working
More...

Correction. The Data Manager goes green but no charts. Close, wait and reopen Esignal. Data Manager now is staying red. Still no connectivity
 
Thanks all for the reports. This started by a power outage in one of our server farms, and the backup power generators did not kick-in. We subsequently switched all connectivity to our secondary location, however this process is taking longer than expected.

Please stay tuned for further information about this issue.
 
Quote from steve0617:

Correction. The Data Manager goes green but no charts. Close, wait and reopen Esignal. Data Manager now is staying red. Still no connectivity
More...

Me too. Had realtime feed buit missed data. So tried to download the missing data. Didn't work.
So i closed Esignal as suggested by Esignal and reopened it.

Result: Nothing works anymore. I have nothing left now, no realtime feed, no possibility to download data, no connection to customer support either.

I will look for a second data supplier, i miss today more profits than a yearly subscription to Esignal.
 
You must log in or register to reply here.
Back
Top