Quote from IBj:
Before we focus on the rumor-mill rather than facts, would the customer who started the thread and believes there is/was a security breach on the account, please do the following as soon as possible:
1.) call the Customer Service Desk in your time zone. If Asia, ask for Steve; if Europe, ask for Heinz; if America, ask for Don, Cindy, or Pam. Please explain clearly that you believe there was a security problem on the account, ask for the problem ticket number, and ask that the issue be escalated immediately to Jon in management.
2.) please provide as much detail as possible as to dates, amounts, anything else that would assist us in identifying the problem
3.) please report to the local manager (one of the above people) the name of the service rep who you reported as acting nonchalantly.
I want to be very clear and unambiguous:
IB CONSIDERS ACCOUNT SECURITY TO BE A MATTER OF HIGHEST PRIORITY.
We have one of the most sophisticated banking security schemas (a password protected digital secure ID card). Details are posted on the website. We strongly urge ANY customers who have security concerns to subscribe to this program.
We have deposit and withdrawal procedures (including various speedbumps) that, while making it sometimes inconvenient for the customer to transact normal business, add a confirmation layer to make hacks more difficult. Contrary to the assertion above, this is a confirmation process.
Remember that in the war against hackers and thieves, the defenders have to be right 100% of the time. The attackers only need to be right once. Anyone who reads the news should understand that when Microsoft, Citibank, and the D-o-D can be hacked, we (both IB and its customers) should avail ourselves of any and all measures to avoid security breaches. If you are concerned and are serious, subscribe to the secure ID program.
Jon
IB Management (Global Operations)
