Some questions about Mirus Futures
- Thread starter amitman
- Start date
I used to have problems with NT (it seemed to hang and lag with Eurex), so I switched to Buttontrader. Much better front end IMHO, just great, never a problem.
But now I am getting seriously tired of esignal, for datafeed issues... so I am looking at zenfire/ Mirus, problem is- Mirus does not seem to collect historical data. Except if you use NT. So back in a circle, and I am not too happy to hear that NT has issues again. I use 64 bit xp pro, and have no desire to switch...
Lest this thread be considered just a promo for Mirus, today I had my first technical problem with them that I can recall. A little after 10am EST, I entered a limit order for 10 ES. Shortly thereafter, I tried to cancel it, but could not. While I was calling the Mirus trade desk, the order showed filled. I then tried to adjust my target to get out of it, but it wouldn't move. When I reached the desk, they said that the problem was at the exchange, and they couldn't manually close me out, but my stop loss order was still showing open. 8 minutes later my DOM showed my stop order was executed, and another order for short 10 more was executed, which was not an order that I had put in. I was able to manually close that order within a few seconds. All told, the 10 minute experience set me back -$400 (when it should have been a win for me). Could have been much worse, I suppose.
As far as I can tell, the problem was only between Mirus/Dorman and the CME. My account with TS still functioned properly (but TS had data problems last Thursday, which fortunately didn't affect me), and I haven't seen any other discussion here on ET about other brokers having CME connection problems at that time this morning.
The good news is that I was able to get through to Mirus' trade desk immediately (contrary to other broker's trade desks in times of technical problems). The bad news is that they could do nothing to take me out of my trade at that time.
As far as I can tell, the problem was only between Mirus/Dorman and the CME. My account with TS still functioned properly (but TS had data problems last Thursday, which fortunately didn't affect me), and I haven't seen any other discussion here on ET about other brokers having CME connection problems at that time this morning.
The good news is that I was able to get through to Mirus' trade desk immediately (contrary to other broker's trade desks in times of technical problems). The bad news is that they could do nothing to take me out of my trade at that time.
This is odd because each of the techs there have sometimes been unable to answer an NT question or issue. They never pretended to know 'all' about Ninja. When they gave up, they simply referred me to contact NT directly - no big deal.
Interesting since I've needed to contact NT directly multiple times w/ unusual questions & they have gotten back to me within an hour during the week and have even responded to questions on the weekend.
While I have had good experiences overall w/ Mirus & Ninja, there have also been a few issues. However, I find it quite unusual that your experiences (both w/ Ninja & Mirus) are diametrically opposing my own - so far at least....
R
Ditto that type of action here. Trading YM this morning. I had a couple of market orders that took minutes to fill. The desk was prompt to answer but they are helpless if the exchange and Zenfire aren't meshing. One thing that is apparent, the order system still works even if it doesn't show on your dom. Don't click what you want more than once or you will have orders in the market that you don't intend. not good
Yes, it appears that that is exactly what happened. Orders were going through NT/Mirus/Dorman to the exchange, but no confirmations were coming back to our NT DOMs. Thus, when I tried to move an exit order, it had already closed my position, and what I was in fact doing was entering a new order.
If this happens again, I guess the safest thing is to use the "close" button rather than clicking any orders on the price ladder.
"Order changes, submission or cancellastions could get stuck in a pending state"....and "Cancelling out entry orders that reversed an existing position would leave the associated closed position order active"...are two known problems with NT v.6.5.1000.3.
The latest version 6.5...4 is supposed to fix those an other significant problems...
Didn't experience those problems when first using NT 6.5...they only showed up for me when an 'update' to v.6.5...3 was mandated.
I'm still trying to install v6.5...4 - had no problems downloading and installing any previous version...
The latest version 6.5...4 is supposed to fix those an other significant problems...
Didn't experience those problems when first using NT 6.5...they only showed up for me when an 'update' to v.6.5...3 was mandated.
I'm still trying to install v6.5...4 - had no problems downloading and installing any previous version...