Some IB Charts not working

I've subscribed to the data and am getting quotes. However, despite getting live quotes, certain ETF symbols such as: IWM, DIA, SSO, SDS will not backfill. This keeps happening, some days they work and other days (like today) they don't, no backfill.

Anyone else having this problem with IB's data feed? Def, any suggestions or help would be greatly appreciated.

Thanks
 
Quote from def:

You need to subscribe to the data to get the chart. On your image it states you do not have market data permission for the product.
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Isnt ARCA covered under US exchanges? or do you now need ARCA Book sub?
 
Quote from maryp:

Why don't the charts work correctly on stocks like EEM (and sometimes IWM), etc.? The charts say they are ARCA stocks. I don't understand that because ARCA is afterhours I thought. Anyhow, shouldn't the free data for Level I properly display these charts without subscribing to extra market data?

EEM does preview both in IB's TWS charts and in Quotetracker, but it previews by the second or minute, and won't change to 4 hours or a longer time period.

Any suggestions?

It would be nice if IB would totally stop working on further enhancements to TWS while they fix their charts. It appears that part of the problem may be the bandwidth to their backfill server.
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Here is a workaround. Use a "directed" exchange such as Island for market data. This will enable the charts without the ARCA sub.

Never needed ARCA subs in the past. Something new from the friendly folks @ NYSE I guess.
 
Quote from Cdntrader:

Here is a workaround. Use a "directed" exchange such as Island for market data. This will enable the charts without the ARCA sub.
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This idea will not get you NBBO quotes. You will only be seeing the quotes displayed by the directed exchange you seek, not a chart of the SMART quotes incorporating all displayed markets.
 
Quote from jimrockford:

This idea will not get you NBBO quotes. You will only be seeing the quotes displayed by the directed exchange you seek, not a chart of the SMART quotes incorporating all displayed markets.
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you want a chart you got a chart. Otherwise pay up the big $10 a mth playa.
 
Quote from def:

You need to subscribe to the data to get the chart. On your image it states you do not have market data permission for the product.
More...

I still do not get it. 2 weeks ago everything was working just fine.

Now I sometimes get (ref. to xle)

a) no chart at all
b) tick chart with NO backfill. just the current ticks

but I have quotes in on the trading page.

What is again the solution?
 

Attachments

Quote from def:

You need to subscribe to the data to get the chart. On your image it states you do not have market data permission for the product.
More...

another example where it states clearly:

No market permission for ARCA stk

BUT TICK CHART available
 

Attachments

Quote from hamrawein:

I still do not get it. 2 weeks ago everything was working just fine.

Now I sometimes get (ref. to xle)

a) no chart at all
b) tick chart with NO backfill. just the current ticks

but I have quotes in on the trading page.

What is again the solution?
More...

IB charts are unreliable, and they suck anyway. Use QuoteTracker with IB data.
 
Quote from maryp:

I tend to disagree with those who say we shouldn't expect good free charting from IB. Most brokers offer this, so why shouldn't IB. Besides that, IB advertises this feature, so it rightfully should work.
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This is a great point.

IB should not offer or advertise features that don't work.

Charts haven't been working properly for years now.

If not for Quotetracker or NinjaTrader, I would not even trade with IB.

If all IB wants to focus on is clearing and execution - then that is fine; in that case they should tell customers to get data/charting from a 3rd party instead of offering data/charting features that don't work.
 
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