Originally posted by gotwals
CyberTrader is definitely a direct access system. However, for all brokers, NYSE execution goes through the specialists. During one of my complaining calls to CyberTrader, I was told that the Schwab system (through which NYSE orders are now routed) did not have "direct access" to the NYSE electronic trading system. I then asked if this meant that someone had to retype my orders, and I was told that my orders were passed on electronically.
I asked when execution speeds would improve, and I was not given an answer. I guess this means I have to switch to another broker. Most people who have commented on this topic have mentioned IB, and I will check them out.
Is it direct access or isn't it? Sounds like they told you it's not.