shocking (NOT) IB down AGAIN @ night. help finding an alternative PLEASE...

Quote from gangof4:

this just happened tonight...


21:23:30 User: Submit Order SELL 1 HHIN7 HHI.HK JUL07 Futures at 13472
21:23:57 User: Cancel Order SELL 1 HHIN7 HHI.HK JUL07 Futures at 13472
21:23:57 System: Cancel confirmed SELL 1 HHIN7 HHI.HK JUL07 Futures at 13472 on HKFE
21:24:07 User: Submit Order SELL 1 HHIN7 HHI.HK JUL07 Futures at 13463
21:24:16 System: Acknowledged by exchange SELL 1 HHIN7 HHI.HK JUL07 Futures at 13463 on HKFE
21:24:16 System: Sold 1 HHIN7 HHI.HK JUL07 Futures @13467 on HKFE


the orders turn blue but don't go to green- never acknowledged (btw, the system was not down or resetting @ the time- never went pink or anything; the reset came 1/2 hour early tonight). it traded right thru every one of these. as it was coming up to the lunch, i just kept canceling until one stuck. as you can see, i gave the first one 27 fucking seconds and it never turned green. finally, one stuck. note how the system confirms teh cancel but can't seem to acknowledge the order. bizarre and infuriating when the market is moving fast (which is usually- got lucky tonight).

little wonder i'm trading single contracts, though i was hung out to dry like this with 6 contracts a few weeks ago- that one was good for over $1m. worth noting, again, that this has happened on 2 different PC's using 2 different internet connections, different versions of java and TWS too. iow, it's IB, not me. this exact problem has happened about 15 times, this is independant of server down issues- this only happens when things are *seemingly* connected and ok.

now kiwi, do you think i have grounds for an adjustment? ib doesn't think so (or hasn't to date). ib also has no answers, nor does it attempt to answer, as trouble tickets seem to go into the circular file.

i will be switching to the HK server this weekend.

thanks for all the replies, guys- i had no idea people had posted since lst night until i just signed in.
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I can't check without an account number of username. But it looks very much like a reset issue to me. (It's very difficult for a user to know exactly when the systems is resetting - unless their submitting orders every few seconds).

The cancel being acknowledged before the order acknowledgement also indicates the server reset issue - if the order hadn't gone any further than your TWS/first process, then you would be able to cancel it and get an instant acknowledgement. For the order to get an acknowledgement it would need to get to the exchange and back.

I believe your problems will be fully resolved when you change servers - send a ticket to the CS desk asking to change it. We can then switch you over this weekend, and you can report back next week.

(Regarding back ISP's -- it's good to check a ping plotter or tracert as suggested by other users - as there's a good chance your 2 US ISP's are using exactly the same backbone.
 
Quote from gangof4:

this just happened tonight...


21:23:30 User: Submit Order SELL 1 HHIN7 HHI.HK JUL07 Futures at 13472
21:23:57 User: Cancel Order SELL 1 HHIN7 HHI.HK JUL07 Futures at 13472
21:23:57 System: Cancel confirmed SELL 1 HHIN7 HHI.HK JUL07 Futures at 13472 on HKFE
21:24:07 User: Submit Order SELL 1 HHIN7 HHI.HK JUL07 Futures at 13463
21:24:16 System: Acknowledged by exchange SELL 1 HHIN7 HHI.HK JUL07 Futures at 13463 on HKFE
21:24:16 System: Sold 1 HHIN7 HHI.HK JUL07 Futures @13467 on HKFE
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Now wait a minute, didn't you just tell us that you were used to a system reset at 9:25PM, give or take a few minutes. So why do you trade at 21:24:16?

Maybe I missed something?

Ursa..
 
Quote from gangof4:


i will be switching to the HK server this weekend.
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Have you already established a second account or will you trade the US exchanges via HK?

Jack
 
Quote from Steve_IB:

(It's very difficult for a user to know exactly when the systems is resetting - unless their submitting orders every few seconds).
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A usefull addition to TWS would be warning of impending reset in the status panel. Something flashing like the bulletin indication . Perhaps two different status - reset pending and reset in progress would be a good idea.
 
Kiwi, you gotta chill out dude - go easy on GoF. He might have very legitimate reasons for being rather upset at IB - and this might not be due to his own doing - thats all.
 
Quote from MajorUrsa:

Now wait a minute, didn't you just tell us that you were used to a system reset at 9:25PM, give or take a few minutes. So why do you trade at 21:24:16?

Maybe I missed something?

Ursa..
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as i posted, the server reset came 1/2 hour early last night- so i knew the reset was behind me (server reset is VERY obvious- you know when it's happening). as i also said, the connection was fine (no pink, wasn't trying to log in, no interruption of data, etc etc).
 
Quote from joesan:

Hey, guys

Hong KONG market has a tradition of make the drastic turning point in August, so watch out, there might be some huge downward movement next month. You might be able to see some several hundred points of lunch break gap, just think !

Gangof4, clear the connection problems or it can be very dangerous then.
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yeah, imagine if i'd been in 10 contract and NOT been able to finally get out b4 the break last night- quite the gap down. of course, i traded the afternoon session with my head in my ass; proving, yet again, that poor trading is just as dangerous and an unreliable connection to ones broker!
 
Quote from dcraig:

A further thought. If you have two ISPs, you have two modem/routers. These are not by any chance sited on the same local area network and configured with the same default local IP address (eg 192.168.1.1). If so, you are guaranteed to have problems. It might even work a bit, but you will most definately have problems.
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no, one is ethernet straight to my computer (no router), other is wireless to the DSL connection.
 
There might actually be more than one reset - one for the quote servers and one for the account servers. I run a program that ties to TWS and I typically get a number of different error messages.

One set is something like:
"Market data farm connection is broken:usfarm",
"Market data farm connection is broken:usfuture",
"Market data farm connection is broken:cashfarm".

The other is "Connectivity between IB and TWS has been lost".

The second is the account reset. In my case the resets all typically occur within 20 to 30 mintes of each other shortly after midnight (0000) ET.

I have seen more than one reset occur the same night every once in a while.

What IB has programmed the TWS to do during these reset times is anybody's guess.

Jack
 
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