gangof4,
You said:
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"...this is like a bad breakup- 'i like a lot of things about you, but this just isn't working out for me and you're killing me...'
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Just as in marriage, don't get a divorce (from IB) because your partner isn't perfect.
Steve, from IB has reached out to you and said that he would do additional follow-up work for you regarding your issue.
It is unreasonable to expect instant satisfaction; even babies need to learn this hard lesson of life.
IB is running by far the largest and best trading entity ever available. And it is 'on balance' superbly exceeding its' customers expectations.
IB is offering an unmatched array of products to an international clientele.
Just as IB is complex so is the Internet technology/architecture upon which all of us depend.
With complexity comes the expected 'glitches' - things are at times not going to work the way they were designed to work.
From what I have read from other Elite Traders, when the 'glitches' occur, IB has always been responsive.
The folks at IB, like the rest of us, come to work every day wanting to do a good job. Put yourself in others' shoes. If you feel that something hurts you, it probably hurts the other person too.
Don't get too upset with the Elite Traders who lash out at others who they see as hyper-critical of IB; they are just defending their beloved Broker: IB.
gangof4,
Reconsider the divorce.
IB cares about you; stay with the Broker you know. Forgive and forget.
Tom
gangof4,
Here's a little quote for all of us to ponder when 'things' just aren't going the way we planned:
"....I don't know whether I make myself plain, but I never lose my temper over the stock market. I never argue with the tape. Getting sore at the market doesn't get you anywhere........What beat me was not having brains enough to stick to my own game - that is, to play the market only when I was satisfied that the precedents favored my play. There is a time for everything , but I didn't know it. And that is precisely what beats so many men in Wall Street...."
from: Reminiscences of a Stock Operator; (1923) by Edwin Lefevre