you are right, i just got the answer. I think the web ticket guys are much better than phone support. I could never get anything out of them on the phone.
Your SHLD was closed out on Monday, Sept. 8th. Borrow Fees are applicable to settled shares only. Your Monday sale will settle today, Sept. 11th. Further, all Accrual data is posted to your statements on a one business day lag. Friday statement will be the last you should see SHLD Borrow Fees.
