I've been using robinhood for a while now. I had a short put SPY spread $1 wide 288/289 expiration 11/16/18. 10/24/18 i was assigned on the short side 289 SPY put. 10/25/18 i have 100 shares @ the price it was exercised my plan was to sell the shares then sell the option or maybe keep it but about 1 hour into the day both the shares and my long put option disappears but my balance still reflected the fact that i owe -100 shares. So of course I immediately look for a way to contact them and they still only have an email contact so i email them actually 3x the first was to ask how long i had to sell the shares 2nd after my long put and shares disappeared 3rd time when i thought they had a live chat support. finally at the end of the day in my history i see the long side of my option had been exercised which makes no sense I emailed them during the day yesterday no reply to my question until after the close and it was basically not an answer just an explanation of what being assigned means. Bottom line if you trade options in Robinhood I would recommend you weigh the fact that this could happen to you. where when you get assigned you basically have no control over how you handle it. I can see maybe selling the shares but to actually exercise my long option that is no where near expiring not even 2hrs into the trading day is crazy. I will be closing my account with them after this is settled.
No customer support and no control over your options
No customer support and no control over your options