Rithmic Announces Nonrenewal of Zen-Fire Use

Quote from TickSlicer:

I just noticed at DeepDiscountTrading that Rithmic is now available for Ninja.

I was going to give AMP a shot, but I got cold feet due to the following :

https://www.bigmiketrading.com/brokers-data-feeds/30089-almighty-unethical-amp-trading.html
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I am sorry that you are having this impression of AMP. It is a constant attack by alias' from other competing brokers and “Big Mike” directly or a few times it was customers from an Introducing Broker of AMP Clearing...that the other broker was not providing the needed support and this new promoted BMT thread reference is to be determined.

Here is my personal request to a BMT forum user to contact me directly -

"I am interested in your post - please email me directly: trading@ampclearing.com

I will personally assist you with any questions you have."

And once again...no response.

Here is the AMP disclaimer about BMT forum: - where AMP continues to win the silver award for best broker (even being banned by Big Mike) - imagine that :)

http://www.ampfutures.com/bmtforum.html

So once again I am sorry that image of our company has been shaped by a few unregulated public forums where our competitors are using slanderous tactics to try to lower AMP's competitive advantage.

We will always attempt to contact and correct any prospective "real" customer complaints as you can see above.

I've also attempted many times to contact “Big Mike” in order to facilitate clear accurate information to the users of this forum, but he was rejected all of my attempts contact. Even rejecting the request of the owner of NinjaTrader to have a conference call with AMP. The only reason I could imagine, if a forum operator would reject any type of communication with the owner of an FCM - a firm that supports many of its users - is to protect its preferred sponsors or personal vendetta which seems to be the case.

Sad to say, that a forum like this generates attention, action and sponsorship revenue, at the expense of the users. By blatantly allowing sponsors and alias’s, to post fake information about competing firms, in my opinion only hurts the traders/users.

All we can do currently is to continue to provide excellent customer service and CQG, Rithmic & AMP/TTnet data at the cheapest available price for our customers.
 
Thank you for your response.

BigMike always seems like a straight-shooter, and he still has a pending issue with AMP.

But I definitely don't want to get in the middle of this dispute, so I will try not to form any opinions.
 
Quote from AMP_Trading:

So once again I am sorry that image of our company has been shaped by a few unregulated public forums where our competitors are using slanderous tactics to try to lower AMP's competitive advantage.
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Hopefully you will take this as constructive criticism and in no way I am implying to be taking sides here. But have you given thought to the fact that perhaps a company's perceived bad image also could be self-inflicting? I personally had emailed recently to correct a billing error and though it's been corrected there has yet to be a response from anyone to let me know. It it wasn't for a Daily Statement I wouldn't have otherwise known.

Can you then blame a non-customer for getting cold feet or becoming skeptical when there's so much bad publicity out there???
 
My own experience with Amp Futures is limited to last week. I am one of the lucky NT/Mirus/Zenfire clients. I was looking around for a new firm to handle my futures accounts. I called Amp twice, it went to hold and was never picked up. It just kept saying "wait is longer than 2 minutes". Later in the day I tried Chat. It took a long time to get an answer but eventually a person came on the line. I typed hello and so did they and then I asked a simple question and I never got a reply. I waited 10 minutes and then disconnected. On Thursday I tried again by phone and got through in 10 minutes. He was hard to understand in that he did not talk clearly. This person did not represent your company well. He was nice enough but he didn't seem to know anything. It was like he started that morning with no trading or sales experience. Fair or not, how does a potential client come away with a feeling that the firm is competent. And in your case, why don't you know how your company is being represented?
That is my limiited experience with your firm. I won't move my accounts there. Now for my disclaimer. I don't do the message boards. Haven't been on here in years. I checked out the main forums starting last week because nothing was coming out of Mirus and I needed alternatives. I have no axe to grind with your company. Your post above showed that you do not take criticism well. Every bit of feedback is not a conspiracy. Negative feedback is an important tool in improving anyone's operation. It's better to use that tool than to be one.
 
Quote from 123r34:

My own experience with Amp Futures is limited to last week. I am one of the lucky NT/Mirus/Zenfire clients. I was looking around for a new firm to handle my futures accounts. I called Amp twice, it went to hold and was never picked up. It just kept saying "wait is longer than 2 minutes". Later in the day I tried Chat. It took a long time to get an answer but eventually a person came on the line. I typed hello and so did they and then I asked a simple question and I never got a reply. I waited 10 minutes and then disconnected. On Thursday I tried again by phone and got through in 10 minutes. He was hard to understand in that he did not talk clearly. This person did not represent your company well. He was nice enough but he didn't seem to know anything. It was like he started that morning with no trading or sales experience. Fair or not, how does a potential client come away with a feeling that the firm is competent. And in your case, why don't you know how your company is being represented?
That is my limiited experience with your firm. I won't move my accounts there. Now for my disclaimer. I don't do the message boards. Haven't been on here in years. I checked out the main forums starting last week because nothing was coming out of Mirus and I needed alternatives. I have no axe to grind with your company. Your post above showed that you do not take criticism well. Every bit of feedback is not a conspiracy. Negative feedback is an important tool in improving anyone's operation. It's better to use that tool than to be one.
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You do have an axe to grind. You couldn't communicate with AMP and blame them when maybe your hearing is bad? And AMP's post above shows nothing about not being able to take criticism. Maybe in your mind it does but I don't see it.
 
Quote from TickSlicer:

I just noticed at DeepDiscountTrading that Rithmic is now available for Ninja.

I was going to give AMP a shot, but I got cold feet due to the following :

https://www.bigmiketrading.com/brokers-data-feeds/30089-almighty-unethical-amp-trading.html
More...

That thread has been closed and the OP hasn't given any proof yet as to whether his claims are true or not. So why did you put a link to that post in this thread? Have you noticed that Big Mike likes to slam ET because of the freedom that is allowed here for posting compared to his site? Big Mikes censors everything unless it is to his sponsor's advantage. That is a red flag for me. Maybe you work for DeepDiscountTrading?
 
Quote from 123r34:

My own experience with Amp Futures is limited to last week. I am one of the lucky NT/Mirus/Zenfire clients. I was looking around for a new firm to handle my futures accounts. I called Amp twice, it went to hold and was never picked up. It just kept saying "wait is longer than 2 minutes". Later in the day I tried Chat. It took a long time to get an answer but eventually a person came on the line. I typed hello and so did they and then I asked a simple question and I never got a reply. I waited 10 minutes and then disconnected. On Thursday I tried again by phone and got through in 10 minutes. He was hard to understand in that he did not talk clearly. This person did not represent your company well. He was nice enough but he didn't seem to know anything. It was like he started that morning with no trading or sales experience. Fair or not, how does a potential client come away with a feeling that the firm is competent. And in your case, why don't you know how your company is being represented?
That is my limiited experience with your firm. I won't move my accounts there. Now for my disclaimer. I don't do the message boards. Haven't been on here in years. I checked out the main forums starting last week because nothing was coming out of Mirus and I needed alternatives. I have no axe to grind with your company. Your post above showed that you do not take criticism well. Every bit of feedback is not a conspiracy. Negative feedback is an important tool in improving anyone's operation. It's better to use that tool than to be one.
More...

I had a similar experience as 123r34 did. I saw this thread end of Dec 2013 and had contacted trading@ampclearing.com (Dan Culp) which I got from AMP post on this thread. At time I did not know email went to Dan Culp or even knew who he was. Since I said I was looking to open an account I got an immediate reply with how to open an account and link to all commission prices etc. via email. When asked for call instead of going back and forth with emails, Dan said he was working remote and would not call, thought he was a broker and did not know he was owner of AMP at time. and would have a person from the office call me. Thought that odd since he had time to send emails back and forth but did not want to bother to pick up phone to call. He did have a Broker call me.
So got a call right away from broker at AMP asked him questions I had. Broker was very nice on phone(Name withheld) At this point I decided to open an account with AMP filed online application and was approved 24 hours later. I had funded my account so was ready to go. My set up was Ninja Trader with Rithmic as Data feed and also having a sub account with Trading Tech as back up. Since I have been using Ninja Trader for years I had no problem with setting up Rithmic in Ninja Trader.

AMP broker sent email in timely fashion and communication was good up until this point. Now when it came time to set up Trading Tech in Ninja Trader I was having some trouble understanding which user name and password to use for set up in Ninja Trader using Trading Tech as data feed. The set up involves putting in Host and Port #'s along with username and passwords, a few more steps than setting up Rithmic or Zenfire which is what I had before.

So I sent an email to my broker contact at AMP to call me and walk me through set up with Trading Tech. It was mid afternoon at time I sent email and never got a reply back that day. (first day asked for help) Sent another email the next day and still never got a reply back half way through the second day. Now I'm thinking to myself WTF I just opened an acount, funded it and need help setting up Ninja Trader with Trading Tech and I'm getting no phone call and no reply back via email on how to finish set up.

At this point I pick up phone and call and got a recording telling me all agents are busy and wait time was 3-4 minutes. I waited and 5 to 10 minutes and then got pushed into voicemail to leave a message. I hung up and tried to get a live person 4 other times with no luck that day. End of 2nd day just trying to set up Ninja Trader. On 3rd day Called early am and got to live broker(different broker than first one who never replied back via email or call) and got my Ninja Trader with Trading Tech working. At time on the phone asked why I never got reply from Broker A after sending two emails for help i was told he was busy on the phone. He said we have been swamped with opening Mirus Clients. I had even sent off emails to Dan asking questions and it took 2 1/2 days for him to get back to me.

The kicker is in between me waiting for someone to get back to me I had a trading buddy who was going through the Zenfire issues as myself and I had referred him to AMP ( 1st broker who never responded to my emails for help.) My buddy opened an account with AMP with broker who blew me off and I never even got a thank you from AMP broker! So at this point have a bad taste in my mouth. In regards to platforms both are working great, but customer service to get up and running really sucked! Based on that experience I would say they are under staffed. I did call the trading desk phone number given for emergency and they did pick up on 1 or 2 rings each time, on six calls, after what I went through just to get account open. I will see how things go from here.


Slim
 
Here is what I don't get about many firms -- AMP and others. They put a lot of effort into getting "the call" from potential clients. It stands to reason that those calls are made at the point the potential client is searching. It seems to me there are few things more related to the growth of a firm than handling that call well.

It is freakin' weird.
 
I have to say AMP have been fine so far with me but it's early days. Only had the account a few weeks!

On a side note, I have had suspicions myself about Big Mikes forum over a number of things that have happened in the past and his obvious favoritism towards certain companies.

I don't think he or his forum are the golden child that many people think...
 
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