Reuters new Bloomberg-alternative Product
- Thread starter bonddog
- Start date
"We" - are you royalty???
I'll pass on any Reuters product. Yes, Bloomberg is expensive, but it's the best. I called Reuters today to talk about their various data feed products, and their call menu is like an SNL skit. It was hell getting through it, and I even said to the guy I talked to (one of the three to whom I was bounced) that they must lose several prospective clients each week just because of that system ("Press 2 for this or 3 for that" and then "Thank you...now select from one of the following 394 options"). His reply: "Yeah, given how this place is run internally, I'm not surprised that the automated answering system is that bad." And when I was bounced to their data feed specialist, he quizzed me on where I found the name of the product about which I inquired..."Now where do you see that name?" Uh, it's on the front page of your own Web site, dude.
Now what we need is a brand new company that really wants to do things correctly from the get-go. As great as I think Bloomberg is, it is simply anchored to its legacy system and archaic interface. And I just got yet another notice of a price increase. I'd like to vote with my feet, but there's nothing else out there that matches it.
Now what we need is a brand new company that really wants to do things correctly from the get-go. As great as I think Bloomberg is, it is simply anchored to its legacy system and archaic interface. And I just got yet another notice of a price increase. I'd like to vote with my feet, but there's nothing else out there that matches it.
Quote from polr_trader:
I'll pass on any Reuters product. Yes, Bloomberg is expensive, but it's the best. I called Reuters today to talk about their various data feed products, and their call menu is like an SNL skit. It was hell getting through it, and I even said to the guy I talked to (one of the three to whom I was bounced) that they must lose several prospective clients each week just because of that system ("Press 2 for this or 3 for that" and then "Thank you...now select from one of the following 394 options"). His reply: "Yeah, given how this place is run internally, I'm not surprised that the automated answering system is that bad." And when I was bounced to their data feed specialist, he quizzed me on where I found the name of the product about which I inquired..."Now where do you see that name?" Uh, it's on the front page of your own Web site, dude.
Now what we need is a brand new company that really wants to do things correctly from the get-go. As great as I think Bloomberg is, it is simply anchored to its legacy system and archaic interface. And I just got yet another notice of a price increase. I'd like to vote with my feet, but there's nothing else out there that matches it.
That ain't how I roll. When I get a menu like that I start pounding the * or # keys or just 999. That almost always kicks you out to a human.
I did! And that was the most frustrating part! If I hit any other key (#, *, 0), then the message would start over from the beginning. Pure evil!
FYI: I was looking for info on Reuters Data Feed Direct. After speaking with the folks at Activ Financial, I think they'll be getting the business. Reuters is dead in the water.