I've been trying for the last several days to remove nCase, Look2Me, etc., manually, looking for specific files, keys, values, etc. I finally found a specific key in the registry I was looking for, but am reluctant to delete due to differences in cases in the letters. All the letters in the registry are capitals, in the removal instructions they are small case, otherwise the keys are identical. I suppose it's possible the writer of the instructions simply didn't bother to make the letters all caps, but of course I'm wondering, are these keys case sensitive?