1. Ransquawk (all 5 analysts) provides a service for traders. if this service is not acceptable or is of poor quality you have every right as a customer to complain or cancel the service.
Surely it would be better to listen to your customers than have them cancel?
2. If you do complain we will always listen. We have no god-given right to know what the market is thinking. However, we do have to make decisions about what to squawk and what not to. This is our job and it is what we are paid to do.
So announcing Jeramy Beadle is dead out weighs anything said by a central banker if you think its significant or not? Also how do you know if something said by a central banker is not signifcant to a trader or his/her position, surely you should cover yourselves by reading all the highlighted bloomberg headlines and not the sporadic examples you have been giving more and more of?
3. If we are wrong, we will apologise and we always have. We owe this to our customers. Mistakes rarely happen but you cannot stop them from ever happening. We feel a mistake only becomes an error when it is repeated.
But you have enough market experience to know your always right and the guy on the phone is wrong, don't you?
4. We will always talk to our customers and explain our course of action, even a mistake. However, if customers are abusive, either by email or telephone it will NOT be tolerated. We are professional and we expect our customers to be professional.
You do? I thought they could cancel if they had a suggestion you didnt like?
5. We do not trade. We are regulated by the FSA and face prison/fines if we try and manipulate the market. Any suggestion that we trade is libelous and we will take any and all action against someone who puts it into writing.
Seriously? does that mean you could face a libel case for market rumours you carry on your service? or litigation for disseminating copyright material prior to its designated release time?
6. The information on our website (www.ransquawk.com) is available free of charge. We are currently having the website overhauled and deciding whether to continue with any free of charge services. Sorry this has taken so long but this is why calendars/news have not been updated.
Must be hard to do this with 5 of you sitting around all day deciding what needs to be read out and on what channel, perhaps you should have a channel where you read out all highlighted headlines and another where you only read out those you think are relevant, now there is an idea to get a few bucks in the back pocket.
7. For all those who want to see for themselves whether we are any good, please take a free trial for the professional service(info@ransquawk.com) on the bonds/equities/fx or energy channels. If you think that we are worthless then that is your right. If you make money then that is your gain.
But make sure you sit watching your bloomberg and reuters so you can appraise the quality.
Thank you EliteTrader for allowing this posting.
Ranvir (MD Ransquawk)
Surely it would be better to listen to your customers than have them cancel?
2. If you do complain we will always listen. We have no god-given right to know what the market is thinking. However, we do have to make decisions about what to squawk and what not to. This is our job and it is what we are paid to do.
So announcing Jeramy Beadle is dead out weighs anything said by a central banker if you think its significant or not? Also how do you know if something said by a central banker is not signifcant to a trader or his/her position, surely you should cover yourselves by reading all the highlighted bloomberg headlines and not the sporadic examples you have been giving more and more of?
3. If we are wrong, we will apologise and we always have. We owe this to our customers. Mistakes rarely happen but you cannot stop them from ever happening. We feel a mistake only becomes an error when it is repeated.
But you have enough market experience to know your always right and the guy on the phone is wrong, don't you?
4. We will always talk to our customers and explain our course of action, even a mistake. However, if customers are abusive, either by email or telephone it will NOT be tolerated. We are professional and we expect our customers to be professional.
You do? I thought they could cancel if they had a suggestion you didnt like?
5. We do not trade. We are regulated by the FSA and face prison/fines if we try and manipulate the market. Any suggestion that we trade is libelous and we will take any and all action against someone who puts it into writing.
Seriously? does that mean you could face a libel case for market rumours you carry on your service? or litigation for disseminating copyright material prior to its designated release time?
6. The information on our website (www.ransquawk.com) is available free of charge. We are currently having the website overhauled and deciding whether to continue with any free of charge services. Sorry this has taken so long but this is why calendars/news have not been updated.
Must be hard to do this with 5 of you sitting around all day deciding what needs to be read out and on what channel, perhaps you should have a channel where you read out all highlighted headlines and another where you only read out those you think are relevant, now there is an idea to get a few bucks in the back pocket.
7. For all those who want to see for themselves whether we are any good, please take a free trial for the professional service(info@ransquawk.com) on the bonds/equities/fx or energy channels. If you think that we are worthless then that is your right. If you make money then that is your gain.
But make sure you sit watching your bloomberg and reuters so you can appraise the quality.
Thank you EliteTrader for allowing this posting.
Ranvir (MD Ransquawk)
