hello all - I was sent this thread by a friend of mine.
initially i thought about not replying but i felt some of what was being written was a little unfair.
so i borrowed a login from my partner, matthew cheung, and decided to put my thoughts, biased as they may be, into writing:
1. Ransquawk (all 5 analysts) provides a service for traders. if this service is not acceptable or is of poor quality you have every right as a customer to complain or cancel the service.
2. If you do complain we will always listen. We have no god-given right to know what the market is thinking. However, we do have to make decisions about what to squawk and what not to. This is our job and it is what we are paid to do.
3. If we are wrong, we will apologise and we always have. We owe this to our customers. Mistakes rarely happen but you cannot stop them from ever happening. We feel a mistake only becomes an error when it is repeated.
4. We will always talk to our customers and explain our course of action, even a mistake. However, if customers are abusive, either by email or telephone it will NOT be tolerated. We are professional and we expect our customers to be professional.
5. We do not trade. We are regulated by the FSA and face prison/fines if we try and manipulate the market. Any suggestion that we trade is libelous and we will take any and all action against someone who puts it into writing.
6. The information on our website (
www.ransquawk.com) is available free of charge. We are currently having the website overhauled and deciding whether to continue with any free of charge services. Sorry this has taken so long but this is why calendars/news have not been updated.
7. For all those who want to see for themselves whether we are any good, please take a free trial for the professional service(info@ransquawk.com) on the bonds/equities/fx or energy channels. If you think that we are worthless then that is your right. If you make money then that is your gain.
Thank you EliteTrader for allowing this posting.
Ranvir (MD Ransquawk)