there is no phone support for this ninjatrader, and this kastyg is a bit of a jackass.
Quote from j_medved:
David,
Don't know about Indices - if you don't have S:$SPX or ^SPC in any of the portfolios, then it should work.
Level II - the Level I quote shows you the size of the best bid, not the sum of all the bids at the best price. you will notice that the Level I quote bid/ask sizes correspond to the *NBB entry on the Level II