I trade through a major self directed broker, I won't name their name. Let me get your advice on this. So I place a silver futures trade and I call into their help desk and ask how to place a stop loss using their software. Keep in mind I'm not asking advice on the trade just how to place a stop loss using their software. I had to go through 4 advisors because they didn't know how to use their software and place a stop loss. I finally get to someone who knows how to place a stop loss but they don't explain how to place a full stop loss that goes into effect overnight. So I'm not filled overnight. In the overnight market silver goes crazy and I don't get stopped out and lose more money. I was supposed to lose $2,000 if the stop went through but I lost $5,800 because the stop wasn't triggered overnight. Who would you say is responsible for this. Myself or the advisor that helped me set up the stop loss. Luckily I didn't place a large trade because I could have gotten crushed.

For those that want to trader futures, I would suggest using a chart program like Ninja Trader or one of their many competitors. The software will work with most brokers so you just need to learn 1 software and its pretty easy to use plus they have lots of help on their website with training videos.
For overnight trades, you would have 2 choices, leave the software running on your computer, the stop order you place will activate. Or you could run the software on a virtual server that you rent that sits next to the exchanges to cut down on lag and has more protection against power outages.
No one that trades futures professionally uses the brokers software.
it was technical support, not advisory, so all on you. You should have tried first with a few trades on a live basis and see how it works. Also reading the manual helpsHow can that be? If the advisory team can't do it, then how am I supposed to do it. Why do they have an advisory team to help with the stop loss. That doesn't make sense

Unless the broker's software failed in some way (and possibly even if it did), you are 100% responsible for not setting the stop order properly.
Sorry you had that experience, but this really is on you. Don't place a trade unless you know everything about placing orders, the software being used and how it works, etc.,
Everyone you talk to at a brokers office may not know what they are talking about. Based on what you stated there is likely no lawsuit, but you may find an attorney who will charge you a nice hefty fee for you to find out. Then afterwards who would want you as a customer? To place an order in the Silver market and to not know all the specifics beforehand and then calling after the fact about what your are doing is not good. Not trying to be a jerk here I believe you need to rethink this.
Thanks for the feedback, I'm taking it into small claims court. Interesting point but I still find it hard to agree with you. I'm not trying to sound like a jerk. I signed up for no advice on trades or finance, I didn't sign up to learn software. I'm using their software to place a financial transaction and they don't know how to use their own software. That just doesn't make any business sense. You have to at least know your product or then don't give advice on the product. I don't think I signed anything that states I have to learn the software. I'll have to go back and check. If I did then it's on me I suppose. I could see if I used their software on my own and made a mistake but not when they give me advice, tell me the wrong thing and I'm liable.
I have been around since 1998, so I know a few things. Like you complaining for not clicking this:
View attachment 258793
WHO IS YOUR BROKER???
If $6K is worth suing someone, you should NOT be involved in trading...
That is nonsense. That's like calling the doctors office to ask how to take the prescribed medicine and they tell you to take 3 pills instead of the usual 1 pill. If 1 was how much you should have taken then the doctor had a fiduciary duty to should have known. Broker staff, especially client facing staff are required to be licensed and they can't just talk shit.