QT won't launch - any ideas?

[tomahawk]

Quote from Bearbelly:

Quotetracker will do remote fixes on your computer now? Lordy are they going to be busy. They may regret having that capability.

IMHO they will save themselves and the user a ton of time by recommending the re-install right off the bat, since it's so easy to do and you lose nothing.

 

[hwkaiser]

Glad to hear your problem was easily solved, out of curiosity, were you able to keep your previous configuration?

 

[wpfund]

To keep your settings configurations see: http://www.quotetracker.com/faq.shtml#copy_backup

 

[MajorUrsa]

Quote from tomahawk:

IMHO they will save themselves and the user a ton of time by recommending the re-install right off the bat, since it's so easy to do and you lose nothing.

They would'v advised that if it were the solution, obviously in this case is wasn't.

I'm also surprised by their online remote assistance now, it seems a bit over the top. Maybe they decided because it is the quickest solution and will cost the least of time in the end. They may even learn about bugs faster than before.

Anyway, it is refreshing to business with an outfit that is actually interested in solving the problem, instead of protecting time and budget of the helpdesk department, as is mostly the case. Wonderfull

Ursa..

 

[Big AAPL]

Quote from tomahawk:

Ok, I did receive instructions from QT and the problem was fixed with a simple download and re-install from the site. Once again, thank you all for your ideas and assistance.

I wish to formally apologize to Jerry and Steven @ QT for any negative sentiment that may have been generated on my behalf. My experience with QT support has always been very positive, and this time was no exception. I guess I just got a little impatient and panicked after I hadn't heard anything for a couple of hours, while up to that point support had been so quick replying to my initial inquiries (usually within several minutes).

Anyway, kudos to QT for a great product and great service. And next time, I'll try the re-install just as a matter of course, before yelling "fire".

tom,

Way to stand up and tell the story. I have used QT and think it's a fine tool at an attractive price - free! I have no affiliation with them, I just think they put out a terrific product. There are but a few on this site with your integrity and willingness to admit a mistake publicly.

 

[hwkaiser]

Quote from wpfund:

To keep your settings configurations see: http://www.quotetracker.com/faq.shtml#copy_backup

Thank you for the reference WP,

I am familiar with the backup option, I was more inquiring if any of his previous configuration files were corrupted as well and QT recommended a clean slate.

 

[tommymoose]

Quote from Big AAPL:

tom,

Way to stand up and tell the story. I have used QT and think it's a fine tool at an attractive price - free! I have no affiliation with them, I just think they put out a terrific product. There are but a few on this site with your integrity and willingness to admit a mistake publicly.

Agreed.

<3 QT

 

[hoodooman]

I heard a rumor today that IB was going to initiate the same kind of service in the near future.

 

[MajorUrsa]

Quote from hoodooman:

I heard a rumor today that IB was going to initiate the same kind of service in the near future.

Haha, funny. But it was a colossal mistake that they didn't steal QT before A-trade did it. Would've been an unbeatable combo.

Ursa..

 

[tomahawk]

Quote from hwkaiser:

Glad to hear your problem was easily solved, out of curiosity, were you able to keep your previous configuration?

Sorry for the late response. Yes, everything came back just as it was.