Problems with IB TWS

just got of the phone with trading desk- ask them to cancel open orders-they said-can't do that.system is down on IB side too..trading desk have no idea,when the problem maybe solved...pretty pretty bad..
 
Quote from SideShowBob:

I got a timeout error trying to load the status page (just the inner frame where it gives the german holiday hours).

How hard would it be for an IB employee to add the standard "We have a HUGE outage affecting all our customers, who are now completely screwed unless they are smart enough to have a backup broker. We have NO clue when we will fix it, the guy who can fix it is out to lunch" message?
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no excuse for this

when i worked in software, always had a 'last stable state' version ready to go on every new version install
 
Oh my god! What if they dont fix it by the close? Does that mean a 5 min scalp will turn into a weekend trade? And for all those who trades on intraday thin margin, will the system liquidate you at the globex open on sunday?
 
Quote from Nasdaq5048:

Oh my god! What if they dont fix it by the close? Does that mean a 5 min scalp will turn into a weekend trade? And for all those who trades on intraday thin margin, will the system liquidate you at the globex open on sunday?
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yup

whenever your broker fails, you pay the consequences
 
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