IB's customer service is really to the point of being criminally bad. One would think that the answers a broker provides to their customers at a minimum shouldn't be mutually exclusive and would hopefully approximate the truth. IB is so bad I get the impression I'm dealing with Indian call center guys reading off a script. I've actually filed a FINRA complaint on this and after supposedly investigating for 11 months FINRA let me know that they weren't going to take any action but refused to tell me why. Thats what you get with the oxymoron of self regulation. The worst thing is that IB management is willfully ignorant in this and apparently just doesn't care.