OK that is clear...I would contact NT and definitely DEMAND a refund if in fact they sold you a license that you could NOT use. I think that most would agree with that but without posting a response from NT regarding your personal situation...it is all dependent on if NT opened a brokerage account that you were not qualified for and KNOWINGLY sold you a license to use that brokerage that would reject you based on your qualifications. Especially if you opened an account with NT as you claim. If in fact you violated the NT terms of your contract, there are still other brokers who support the platform.