Is it at all possible for you to show-up at their offices? I've done some research on them. from their website:
"Globus Trading LLC is not a registered broker-dealer and not registered with the Securities and Exchange Commission nor with National Association of Securities Dealers nor with any other securities regulating body as a broker dealer, investment advisor or any such entity, and does not solicit any public accounts, but rather works in coordination with fully licensed broker-dealers, SIPC-insured clearing firms, and private leveraging firms to provide licensed and non-licensed clients with access to supplemental trading leverage and direct access trading capabilities. Our firm and our network affiliates strongly recommend that all clients fully read and acknowledge all SEC risk disclosure statements available on our site and our affiliate broker-dealer websites prior to engaging in any live trading activity, and acquire a solid understanding of the risks inherent in active "day" trading."
Sounds like a bunch of hog-wash. Who is the broker-dealer they are dealing with? it's likely they don't have the means and you may be able to get further if you go directly to the broker-dealer their accounts are with.
"Globus Trading LLC is not a registered broker-dealer and not registered with the Securities and Exchange Commission nor with National Association of Securities Dealers nor with any other securities regulating body as a broker dealer, investment advisor or any such entity, and does not solicit any public accounts, but rather works in coordination with fully licensed broker-dealers, SIPC-insured clearing firms, and private leveraging firms to provide licensed and non-licensed clients with access to supplemental trading leverage and direct access trading capabilities. Our firm and our network affiliates strongly recommend that all clients fully read and acknowledge all SEC risk disclosure statements available on our site and our affiliate broker-dealer websites prior to engaging in any live trading activity, and acquire a solid understanding of the risks inherent in active "day" trading."
Sounds like a bunch of hog-wash. Who is the broker-dealer they are dealing with? it's likely they don't have the means and you may be able to get further if you go directly to the broker-dealer their accounts are with.