Penny options with IB: Results?

Nope, not operator error.
It's as I stated.
And IB is not helpful. I am trying to talk to a trade desk manager but the rep does not want to let me so this getting interesting.
I don't respond often because I am busy and do not "live" on these message boards as some do.
Probably won't respond again as I have already stated my case.
I understand people will flame, I'm still not fond of IB at this time and am considering changing brokers.
Minor incident, incredibly poor customer service. Not acceptable.
 
Quote from tef8:

Nope, not operator error.
It's as I stated.
And IB is not helpful. I am trying to talk to a trade desk manager but the rep does not want to let me so this getting interesting.
I don't respond often because I am busy and do not "live" on these message boards as some do.
Probably won't respond again as I have already stated my case.
I understand people will flame, I'm still not fond of IB at this time and am considering changing brokers.
Minor incident, incredibly poor customer service. Not acceptable.
More...

Please email help@interactivebrokers.com and include mg101 in the subject line. When I receive it, I'll have some one promptly check what happened. Your email should contain the following information:

- your account number
- the instrument traded
- trade date and time

If possible, attach the TWS audit-trail to your email as well.

Thank you.
 
Quote from tef8:

I have sent the email.
Thank you & I hope this can be resolved.
More...

Thank you for your email w/ the detailed information. Here are the facts as I know them:

- our audit-trail shows that you submitted the order w/ the price equal to 2.40 and not 2.63 as you indicated
- the option in question is not listed on ISE or BOX and therefore it is not possible to trade it in pennies
- the TWS should not let one type in a penny price for an option not listed on ISE or BOX; we have tried it and received an error: "The price 2.63 does not conform to the minimum price variation of 0.05 for this contract"
- when you spoke to our CS, they have asked you to try to place another order priced at 2.63 from the TWS; you reported to the CS that when you tried, you received the same error

From all this I can only conclude that it was a user error.
 
Yes, after hours after a fresh reload of TWS (for some odd reason I don't trust it) it acted as you stated.
During my trade earlier it did exactly what I said.
TWS is buggy. I should not have to pay for that.
 
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