Quote from clacy:
I am involved in a family business where we own and operate five sit down, restaurants. I will be the first to admit that many of our employees are not paid well. Our tipped employees (servers) end up making pretty good wages if they are good at their job. The cooks, dish washers, bus boys, etc are not highly paid.
It should be noted that many of these employees are not very employable outside of these service sector. They often have low skills, criminal records, or high school/college students. So, I think that low paying jobs are better than nothing for this type of employee.
The market is really where wages are determined. Frankly if I were to increase the wages of my hourly employees significantly, we would go out of business in a matter of months.
Some might say raise your prices to a point where you can pay your employees more. I would say that you clearly have never run a business before or taken a basic economic class if you think it's that easy. Every time I raise my prices by X%, I lose Y% of customers and the impact of the price change increases/decreases my overall sales by Z%. There is a cost benefit (which can usually only be done in hindsight, where you try to keep the price increases positive
The restaurant business is very saturated and competitive, so it is not a high per-employee profit margin business. Relative to how many people we employee, or how many customers we serve, we actually make very little. It's the exact opposite of say an engineering firm or dental practice.
When you invest your life savings and personally guarantee large loans/leases, you really would like to see a profit if you are successful. So there is no way to satisfy all of your employees and still earn a fair profit relative to the risk that you take when you open a restaurant.
I would tell the employees/writers who complain about low wages to put their money where their mouth is and start a business where they have to set wages and run a viable business.
This is the US, so they are free to do that at any time.