Oanda FXTrade Unreliable

W

Wallace

just started using the platform again Sun/Mon and here's what I've been experiencing
price bars stop updating but ticker still works
can't open a chart
attach but can't Remove/adjust studies or trendlines
Disconnect works but can't re-connect
a Java warning message pops up "Java has discovered application components that
could indicate a security concern - Name: OANDA fxTrade - Block potentionally
unsafe components from being run ? (recommended)" after which the above may
occur

I have to close the program and re-login again to get it working and have had to do
so Many times

anyone else experiencing/experienced the same / similar ?

so far I've uninstalled one version of java, installed the latest version, uninstalled that
and installed an earlier version and FXTrade still doesn't function correctly
on the Oanda forum there's a 'Beware this new JAVA update' posted November 11

here's Oanda Support's reply to my email
"While in the past there have been instances of connectivity issues with the trading
platform itself, these are quite rare. In the overwhelming majority of cases,
connectivity issues such as those you have described (inconsistent connection,
charts lagging) are the result of intermittent internet connection. The signals
between your computer and the fxTrade platform travel back and forth over multiple
ISPs. If any one of these ISPs has connection issues, it will affect the quality of
your connection to the platform."

aside from the fact that I haven't reported 'inconsistent connection, charts lagging'
is 'ISP connectivity' the likely cause of the 'freeze/locking' of parts of the program ?
if there's an 'ISP connectivity' issue and the price bars stop updating, wouldn't the
ticker also stop ?
 
I have the same problems. I find Oanda satisfactory for swing trades. Shorter timeframes can be difficult, so know what you are dealing with and adjust for it.
 
Larson, how long have you been experiencing the platform problems ?
did you contact Support and what was their answer ?
 
Quote from Wallace:

Larson, how long have you been experiencing the platform problems ?
did you contact Support and what was their answer ?
More...


Since the latter part of 2008. I have not spoken with anyone there about the problem as I have always worked around it. Sometimes a trade was not executed and I would have to reboot and go back in, which was annoying. I do not currently have any problems with the charts, as you say you are having.
 
Larson, amazed you've put up with the problems at all never mind for so long, if the
following helps at all let us know

the problems I've been experiencing may have been fixed, and may in part have been
caused by myself
today - Tue - just a few minutes after loading FXTrade I switched from ohlc chart to
heiken ashi and all chart functions froze including order entry, except the price bars
did continue to update.
my call to Oanda resulted in the rep having me try the 'desktop' login method which
is a small direct install program leaving an FXTrade icon on the desktop -
http://fxtrade.oanda.com/trade-forex/fxtrade/desktop
what this means is direct connection and login to Java, eliminating the use of a browser
and possible browser initiating problems
it worked then didn't work - the icon became corrupted the second time I tried to
start FXTrade, back to site download again, Then - because reps had been asking
me to Java/Delete temporary files and I knew Crap Cleaner cleaned Sun Jave temp
files, we worked out that CC was deleting the desktop icon files which are stored in
the Java temp folder
Unchecked CC/Cleaner Settings/Applications/Internet/Sun Java and re-tested the
login and it ran ok
so if you're having FXTrade problems, try the desktop login method, and if you're
using CCleaner and presumably any other similar cleaner, make sure to Uncheck Java
from the clean process

if I do get any problems again I'll update the thread, otherwise it seems to be fixed


rumours are that Oanda IS in the process of installing MetaTrader into its feed/order
system and that it will sooner than later offer MT4 to clients
I don't know if they can get sub minute charts in MT but the amount of data stream
they currently process is massive in comparison to MTs, major difference between
MT and FXTrade; also there's the question of speed of execution because that too is
different so it might be I'd use Oanda's MT4 but still use FXTrade to enter orders -
sounds daft but that's what I'm doing currently except the MT is from another broker
 
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