OANDA 8:30 am shut downs

Quote from kwalta:

I think most market-making brokers, including Oanda, resort to disconnects as a way to "protect" themselves at the expense of their clients.

What's worse about Oanda is that when this happens, there is nothing you could do to close an open position except wait to get reconnected to the platform. Other brokers would entertain phoned-in orders in cases like those.
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There was a big push up at approx 7:40 CST on the Euro this morning.

Same thing happened, slight delay/freeze. I put in my short market order as the push was occuring and was filled at 3733 despite the freeze. I logged off and back on and I was back in business.

Not exactly sure how far off my fill was from when I hit the sell button since I wasn't watching the quotes but there was a small delay in the execution.
 
Quote from Wallace:

bugscoe, which Oanda platform are you using to enter trades ? Oanda's or MT4 ?
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Using FxTrade on a Mac.

It's been crap today with the volatility. Numerous delays in execution and very sluggish when it comes to entering lot sizes.
 
when are people going to learn, bucket shops trade against you always go with an ECN. Ask MB trading clients if they had issues this morning and they will say no.

I trade with mb trading and they always are reliable when it comes to their servers.
 
Quote from jplazard:

when are people going to learn, bucket shops trade against you always go with an ECN. Ask MB trading clients if they had issues this morning and they will say no.

I trade with mb trading and they always are reliable when it comes to their servers.
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When I'm not earning money.
 
Here's a transcript posted at another forum by a frustrared Oanda customer:

Chat start time Sep 26, 2011 1:57:21 AM EST Chat end time Sep 26, 2011 2:27:30 AM EST Duration (actual chatting time) 00:30:08 Operator OANDA Chat Transcript
info: Please wait for an agent to respond.
info: Thanks for your patience. All agents are currently assisting other customers. An agent will be with you shortly.
info: Thanks for your patience. All agents are currently assisting other customers. An agent will be with you shortly.
info: Thanks for your patience. All agents are currently assisting other customers. An agent will be with you shortly.
info: You are now chatting with 'OANDA'
OANDA: Thank you for choosing OANDA. How may I help you?
haggai: I have problems with the trading platform.
haggai: since Friday I cant trade, get exceptions
haggai: What number can I call to trade? I have opened trades !!!
OANDA: could you please describe the problems please?
OANDA: otherwise I cant help you
haggai: everything is as usual, but when I try to trade, I get a pop up message stating "API DISCONNECTION EXCEPTION" and after that the system freez and Nothing can be done no more !!!!!!
haggai: Can you get me a deeling desk that I can call !!!!!!!!!!!!!
haggai: This problem is since Friday
OANDA: can I have your user name please?
haggai: #######
OANDA: I will write an email to our API team
OANDA: on your behalf
haggai: I am not using your f*****g API
haggai: This happens on the standatd platform !!!
haggai: can you get me a phone nu. to call - I need to trade. I can't wait another day !!!!!!!
OANDA: +6227 3808
haggai: This is serius money I am managing
OANDA: +65 6227 3808
haggai: is this the trading desk ???
haggai: hello ???
OANDA: one moment please
OANDA: our API team is not in the office now
OANDA: they are base in toronto
haggai: I don't need them !!!!!
haggai: I need the trading desk !
OANDA: I could not disclose our trading desk's information to you
haggai: make them call me ! I am a customer!!!
OANDA: I'm afraid I could not help you
haggai: DO YOU UNDERSTAND I HAVE OPEN POSITIONS ???????????????????
OANDA: yes, I understand, I am just a customer service staff, and I do not have the clearance to give you that information
haggai: Then get me your supervisor!!!!
OANDA: but my supervisor is not at the office now
haggai: Then call him/her
OANDA: I will ask her to call you when she gets back
haggai: not good enough !!! make it happend now!
OANDA: once again, I could not make that happen
OANDA: unless she comes back
 
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