Not receiving daily statements from IB

P

PXG

I stopped receiving daily statements from IB on 11/28 for no apparent reason.
I e-mailed them, and they said they know about the issue, and are working on it. But it's been more than a week...
I am also surprised that nobody here on ET has mentioned the problem yet.
So does anyone else have this problem?
Thanks.
 
downloading to quickenstmt every time I try to download for the last week? I prefer to use the word option, but am unable to get it open and download in that format, it keeps popping up and showing that it is trying to download as Quicken.
Thanks Def, or whoever
 
Quote from r-in:

downloading to quickenstmt every time I try to download for the last week? I prefer to use the word option, but am unable to get it open and download in that format, it keeps popping up and showing that it is trying to download as Quicken.
Thanks Def, or whoever
More...

no clue, i just tested and downloaded to html, word and qucken and excel. all worked fine. are you sure you're moving the tab in the next to last field to "MS Word". If not, left clicking on it pulls up a pop up menu with all the choices mentioned above + MS money. if that doesn't work, refresh your browser and if that doesn't work, start a chat with the help desk.
 
it on 2 computers and the same thing happens. I am able to download to excel, but it just hangs and shows downloading via quicken for word. It does this now on dates that I was able to download via word in the past also. I'll try chat as you suggest, and probably just use Excel. Thank you for your response.
 
I noticed mine were missing for a few days too...around that time, but they started up again a few days ago. As def mentioned, I just retrieved them from the site. Automation is great when it works, but sometimes the computers have to be adjusted a bit.

I have to say that when something like this happens, I try to contact IB before starting a thread here. IMO, the incessant "IB did this" "what about IB doing that" 3 and 4 times a day on here tends to desensitize people to any real problems IB may be facing. Maybe the lack of posting about the issue means others are doing the same...or maybe I'm a delusional optimist.
 
I get an Account statement almost EVERY DAY from my FA account regardless if I traded or not.

It's always fun every morning to see if someone has hacked into it and I'm showing a zero balance:confused:

IB says they "are aware of the problem" but it's been going on now for close to a month.

No harm, but a bit disconcerting.
 
Thanks to everyone who responded. I am glad I am not alone with this issue.

Just a note to ktm:
"I have to say that when something like this happens, I try to contact IB before starting a thread here. IMO, the incessant "IB did this" "what about IB doing that" 3 and 4 times a day on here tends to desensitize people to any real problems IB may be facing. Maybe the lack of posting about the issue means others are doing the same...or maybe I'm a delusional optimist."

ktm, I did contact IB first, but when I had this kind of a problem in the past, it only took a day or two for them to fix it, that's why I asked here. As you may know, many CS representatives (and I mean CS representatives in general, not only IB's case) just write a response, and don't do anything about it, or don't know what they are talking about. That's why I wanted to see if this really is an issue affecting more customers, or if I should try to talk to somebody else at IB.
Btw. I am a happy IB customer since 2000....
 
PXG,

I understand your situation. Please don't feel that I was specifically talking to you in that statement - you had legitimate concerns about a real problem and did the appropriate things IMO. There are others here who take every opportunity to raise hell about something, only to find out later that it was their own mistake or they misunderstood the rules. You clearly do not fit that category.

I have certainly had plenty of bad experiences with IB CS reps over the years myself and do not envy anyone who is stuck dealing with them for an issue. Most of the time things work out fine, but getting stale form letters and answers to questions you didn't ask is never pleasant. I too am a happy IB customer, the overall experience has been very positive.
 
You must log in or register to reply here.
Back
Top