No contact to Quote.com possible
- Thread starter seb0022
- Start date
were they part of lycos ?
there is an announcement here on ET
of them being sold to IDC and possibly
being merged into E signal ...
ok ... my facts could be wrong
but if you call E signal maybe they can direct
you to a responsible party who still works
at Quote.com or Qcharts etc
good luck
there is an announcement here on ET
of them being sold to IDC and possibly
being merged into E signal ...
ok ... my facts could be wrong
but if you call E signal maybe they can direct
you to a responsible party who still works
at Quote.com or Qcharts etc
good luck
eSignal Support
eSignal
seb022,
There were some phone issues last week but they should be resolved and phone calls to the old support number should be forwarding to the new number. Just in case, here's the new phone number to use for Quote.com CS or Billing issues:
Quote Billing 781-687-8577
Hours are M-F, 9am to 5pm EST.
If you are still unable to reach someone tomorrow, please PM me with your phone # and account information and I'll forward directly.
Thanks.
There were some phone issues last week but they should be resolved and phone calls to the old support number should be forwarding to the new number. Just in case, here's the new phone number to use for Quote.com CS or Billing issues:
Quote Billing 781-687-8577
Hours are M-F, 9am to 5pm EST.
If you are still unable to reach someone tomorrow, please PM me with your phone # and account information and I'll forward directly.
Thanks.
support@quote.com
this is their contact address - according to a lengthy mail they sent. but if you try it - you won't get an answer for whatever reason. customer service for quote.com users still sucks big time - sorry.
this is their contact address - according to a lengthy mail they sent. but if you try it - you won't get an answer for whatever reason. customer service for quote.com users still sucks big time - sorry.
They were bought out by esignal.
Quote.com had BY FAR the worst customer service I've ever encountered. I called once at 350pm EST and got a message saying the company was in a meeting! I'm not joking.
You'd be best served to just dispute the entire charge altogether. Quote.com no longer exists - my guess is that someone over there overbilled a bunch of people and just pocketed the cash, leaving esignal to deal with it. If you dispute it and get refunded, I doubt esignal (the new quote.com) will hassle you.
Quote.com had BY FAR the worst customer service I've ever encountered. I called once at 350pm EST and got a message saying the company was in a meeting! I'm not joking.
You'd be best served to just dispute the entire charge altogether. Quote.com no longer exists - my guess is that someone over there overbilled a bunch of people and just pocketed the cash, leaving esignal to deal with it. If you dispute it and get refunded, I doubt esignal (the new quote.com) will hassle you.
I hope you have better luck with the CS at quote.com than I had with esignal. They are very quick to deduct money from your credit card, but refunds are processed manually, and take many weeks unless you get very aggressive with the support desk, which I did, and funnily enough the refund was made the same day.