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Nice job TradeStation!
- Thread starter Surdo
- Start date
are they having problems with stock trades too?
Its just CBOT
Because the phones are overwhelmed with people panicking because they don't know their positions. Not making excuses for TS mind you. BTW, other brokers executing just fine on CME from what I understand.
Quote from Surdo:
Why do my other platforms work, and explain why these MF'ers have no phone contact....PLEASE....can somebody explain this to me?
I had the same problem several years ago in 2004. I ended up double screwed because I entered two sell orders and didn't know if I was in a position or not. I did get through to the trade desk after an hour or so. They assured me that all was well. It wasn't. It cost me @ $400 and they would not even discuss the issue with me, much less try to listen to my concerns. I was promised reutrn phone calls from managers, yada, yada, yada. I never heard jack from them. I gave up calling them after a week and closed my account pronto.
Sounds like things are the same or worse in 2008.
Sounds like things are the same or worse in 2008.
Quote from Wasabi:
I had the same problem several years ago in 2004. I ended up double screwed because I entered two sell orders and didn't know if I was in a position or not. I did get through to the trade desk after an hour or so. They assured me that all was well. It wasn't. It cost me @ $400 and they would not even discuss the issue with me, much less try to listen to my concerns. I was promised reutrn phone calls from managers, yada, yada, yada. I never heard jack from them. I gave up calling them after a week and closed my account pronto.
Sounds like things are the same or worse in 2008.
LOL. I had an account with TS in 04 as well. TS should have stayed on the software side of the business. Since they have gone to the brokerage side, software bugs that have been promised to be fixed have not, and it seems as though the brokerage side isn't getting any better. I pay more commission now, but having someone able to answer the phone to check or get me out of positions in emergencies is priceless.
Ed
Really one of the worst brokers ever, keep you on hold for HOURS! And since they don't ever fix anything quickly, you are left in the dark because customer service just isn't there.
How do they keep their customers? Are the customers masochists? Are they brainwashed and so dumb and lazy to change brokers?
The problems continue at this software wanna be broker firm.
How do they keep their customers? Are the customers masochists? Are they brainwashed and so dumb and lazy to change brokers?
The problems continue at this software wanna be broker firm.
We have experienced connectivity problems to the CME and Gain Capital beginning around 11:00 am et. This is a TradeStation connectivity issue.
If you have orders effected by this please continue to monitor your platform as fills and cancels will likely arrive. To open an inquiry about orders and/ or actual trading losses due to this issue : Please call the trade desk (800 837-8951 or 954 652-7930. DO NOT HANG UP and retry as this will severely delay your ability to reach the desk. Also, you may send a detailed message to ftrad@tradestation.com . Please provide as much detail as possible. Everyone's inquiries will be reviewed on a case by case basis.
TradeStation apologizes for this trouble but is certainly committed to researching the cause and remedy of the problem. Once again we will work with you regarding the adverse effects this event has had on your account.
TradeStation Securities
If you have orders effected by this please continue to monitor your platform as fills and cancels will likely arrive. To open an inquiry about orders and/ or actual trading losses due to this issue : Please call the trade desk (800 837-8951 or 954 652-7930. DO NOT HANG UP and retry as this will severely delay your ability to reach the desk. Also, you may send a detailed message to ftrad@tradestation.com . Please provide as much detail as possible. Everyone's inquiries will be reviewed on a case by case basis.
TradeStation apologizes for this trouble but is certainly committed to researching the cause and remedy of the problem. Once again we will work with you regarding the adverse effects this event has had on your account.
TradeStation Securities