Today I just caught the price of NGAS changing by one or 2 pips after I made an order so I got in contact with FXCM support.
Support told me the market is on a break. I asked how I could have made an order while on break. They told me that the order is created but it isn't executed. They then sent me a PDF showing that the market for energies is on a break (21:15-00:00GMT).
I then asked again how the price is fluctuating. They said they can see that and looked into it. After a while they came back and said there's a typo in the pdf and the market actually closed at ~18:00GMT.
I then said 'how can the price fluctuate if the market is closed?' to which they said 'price can fluctuate as the market never really closes'.
OK guys... WTF!
I felt a little bit like the time I caught the dealer in a casino looking at cards as dealt.
I'm a bit new to this but this isn't making much sense?
Exact times and amounts were:
23:35-23:49GMT - Price fluctuating on closing price 3.611-3.617, symbol NGAS. Spread 10, Pip cost 0.62, Open 3.627 (didn't see it change but might have missed it), P/L -12, Gross P/L -7.42
Support told me the market is on a break. I asked how I could have made an order while on break. They told me that the order is created but it isn't executed. They then sent me a PDF showing that the market for energies is on a break (21:15-00:00GMT).
I then asked again how the price is fluctuating. They said they can see that and looked into it. After a while they came back and said there's a typo in the pdf and the market actually closed at ~18:00GMT.
I then said 'how can the price fluctuate if the market is closed?' to which they said 'price can fluctuate as the market never really closes'.
OK guys... WTF!
I felt a little bit like the time I caught the dealer in a casino looking at cards as dealt.
I'm a bit new to this but this isn't making much sense?
Exact times and amounts were:
23:35-23:49GMT - Price fluctuating on closing price 3.611-3.617, symbol NGAS. Spread 10, Pip cost 0.62, Open 3.627 (didn't see it change but might have missed it), P/L -12, Gross P/L -7.42