Inside the Loss Clinton Saw Coming
Publicly they seemed confident, but in private her team admitted her chances were 'always fragile.'
http://www.politico.com/magazine/story/2016/11/hillary-clinton-loses-2016-election-214439
Summary of article:
"To the end, top aides remain convinced there’s more to Trump’s ties to Russia, debt held in Moscow that’s kept him cowed. They finished with clear proof in their minds that Republicans, reporters, most of America were out to get Clinton—so much so, in their minds, that it enabled a threat to everything the country’s supposed to be about glide into the White House without any real examination of his policies, his finances, his temperament or anything else."
I think this pretty much explains how they failed to connect with voters. Their only explanation for Trump not wanting WW III with Russia was that the Russians had some leverage over him. After an election that saw unprecedented media bias, even down to a debate moderator, Martha Raddatz, nearly breaking down on air as she saw Trump winning, the Clintons blamed reporters. Seriously, what more could the media have done for her? As it was, they destroyed what fragments of trust and credibility they retained after the Obama debacles.
They saw Trump as a "threat to everything the country's supposed to be about." Most of America saw her as the threat. She was the one who sold her office, was judged to be above national security laws, wanted unlimited amnesty and open borders, who celebrated BLM thugs and who lied shamelessly about Benghazi.