I think "putting it in writing" is typical of any customer service organization that is holding your funds.
This protects them from you and you from them. The written explanation means that you have no excuse not to know the rules unless you chose not to read it. The ibhelp rep may not get it right every time, and the customer may misunderstand what they say anyway.
I don't think it's just liability concerns - it's the fear of running into the guy who claims to average 5000 shares per trade and is "shopping around" for a retail broker and thinks IB is expensive. Please.
This protects them from you and you from them. The written explanation means that you have no excuse not to know the rules unless you chose not to read it. The ibhelp rep may not get it right every time, and the customer may misunderstand what they say anyway.
I don't think it's just liability concerns - it's the fear of running into the guy who claims to average 5000 shares per trade and is "shopping around" for a retail broker and thinks IB is expensive. Please.
