So here's the story about making sure you buy from Amazon only and not the marketplace sellers.
Six months ago I couldn't find a computer that fit the bill, stupidly fast and incredibly reliable, so I just built it myself as, well, I know better. Lots of research choosing the best parts and put it all together, made it's way through Brexit volume on second charts, the CL, GC, YM ups and downs, all running 4 32" widescreens.
Then last week it just stopped working by shutting off after a few seconds, no apparent reason, so paused and tried to work out why. Narrowed it down to the water cooler, yet the fan was running so made no sense, contacted the manufacturer, Swiftech. A few questions later and they come back, oh you need to clean it by flushing the coolant during a 3-5hour procedure. What, no one ever mentioned cleaning the damn thing anywhere, well it turns out for water coolers you have a pond after 6-12mths, something hidden from customers that only the support know.
Various emails back and forth stating I'll just send it back to you, what's the cost for a new one and they suggest a simple procedure to clean it. Reluctantly, I go and do this, and it blows up my motherboard. The manufacturer comes back and states how about we send you a new fan, how nice to replace a $20 part when $500 has gone up in smoke, that is beyond idiotic.
In a moment of wisdom I contacted Amazon yesterday, via chat obscured in the depths of their system. Explain the situation to the girl and she says it's Amazon's responsibility as I bought direct from them (not marketplace) she'll see what she can do. She comes back and says do you want a refund or replacement, I go with a replacement for the motherboard and a refund for the cooler, I'll just switch to air cooled, less drama. Today the motherboard arrived, I dropped off the cooler with a pre-paid postage label and the refund is now in process, $500 six months after purchase. No idea what you lot are doing but it's definitely not how other people experience them, and go with Noctua air coolers unless you want to start your own aquarium.
Six months ago I couldn't find a computer that fit the bill, stupidly fast and incredibly reliable, so I just built it myself as, well, I know better. Lots of research choosing the best parts and put it all together, made it's way through Brexit volume on second charts, the CL, GC, YM ups and downs, all running 4 32" widescreens.
Then last week it just stopped working by shutting off after a few seconds, no apparent reason, so paused and tried to work out why. Narrowed it down to the water cooler, yet the fan was running so made no sense, contacted the manufacturer, Swiftech. A few questions later and they come back, oh you need to clean it by flushing the coolant during a 3-5hour procedure. What, no one ever mentioned cleaning the damn thing anywhere, well it turns out for water coolers you have a pond after 6-12mths, something hidden from customers that only the support know.
Various emails back and forth stating I'll just send it back to you, what's the cost for a new one and they suggest a simple procedure to clean it. Reluctantly, I go and do this, and it blows up my motherboard. The manufacturer comes back and states how about we send you a new fan, how nice to replace a $20 part when $500 has gone up in smoke, that is beyond idiotic.
In a moment of wisdom I contacted Amazon yesterday, via chat obscured in the depths of their system. Explain the situation to the girl and she says it's Amazon's responsibility as I bought direct from them (not marketplace) she'll see what she can do. She comes back and says do you want a refund or replacement, I go with a replacement for the motherboard and a refund for the cooler, I'll just switch to air cooled, less drama. Today the motherboard arrived, I dropped off the cooler with a pre-paid postage label and the refund is now in process, $500 six months after purchase. No idea what you lot are doing but it's definitely not how other people experience them, and go with Noctua air coolers unless you want to start your own aquarium.
