Iâve been trying to get Ibcharts running correctly since Friday and Iâm about to freak out.
I managed to get the TWS up and working correctly inside of an hour (which, for me, isnât bad).
I down loaded the Ibcharts Beta version from their site (www.ibcharts.com) and installed it with out any problems.
While I was tinkering with the charts I noticed that the âQuote & Portfolioâ window was quoting in tandem with TWS but my charts were not moving. The only way I could get them to update was to manually refresh them.
I emailed Ibcharts tech support on Friday morning (Chicago local time). Tuesday morning rolled around and I still hadnât heard from them so I jumped on the IB âchatâ feature and got technical support.
The guy on the other end was pretty helpful. We ran through a few things and it was decided that I needed the most recent J2SE RE 5.0. In addition he suggested I access TWS via the java applet not the terminal based applicaton.
OK, so far so good.
As per the Technical support guys advice I was to uninstall the J2SE 1.4.2_06 and itsâ updates and then install RE 5.0.
OK so I go to the java.com site, find the page and begin the download. Everthing goes fine until I go to install and I get an error message. One that Iâve become very familiar withâ¦â¦.
âError 1335â
âCab file MSI4C is corruptâ
I hit the ignore button (you donât really have a choice if you want to continue)
And the another message pops up âInternal error 2350â
So I search the java.com site and it is suggested that if you have problems, you should manually download and install the problem. This I do.
Download goes fine and then I go install and I get another lovely message saying something like âinitialisation failure unable to continueâ And thatâs it. No error number, nothing.
So.. I start charging around on the Internet trying to find a solution to the first âError 1335â. I manage to find a few things that relate to Java and I disable both the antivirus and my firewall. I then try the download againâ¦and againâ¦and again This goes on for quite a while an then I try the manual download againâ¦and again⦠etc.
Alright about 10pm last night Iâd had enough. I went and reinstalled my original J2SE 1.4.2_05 and to my horror couldnât locate the updates for it. I quickly logged onto my other brokers trading platform and immediately get an âobject errorâ message.
I try this a few times and still the same message comes up. Iâm devastated. So far in this little story the only thing Iâve been able to do successfully is to put myself OUT OF BUSINESS!!!!
Ok I manage to get a grip on my self and I go over to the java site to get the updates for the original J2seRE. Guess what? Nothing. Bloody Nothing.
Iâm slightly upset by this time but being the consummate professional that I am, I stopped strangling the cat and sat myself down in front of my computer to think.
Its after midnight now and a plan begins to formulate. Iâll copy the CAB file from my laptop to my computer and delete the corrupt file. Clever eh?
Anyway I decided that, in case of a disaster, Iâd better tackle the problem in the morning, this way I eliminate the possibility of hanging myself, at least for the time being.
Got up at six an on hunch I tried the download again. And it worked! I nearly fell over. I still donât know why. I havenât got a clue, it just worked. Phew!!! Very nearly a balls-up of colossal proportions.
Needless to say I was pleased. â¦..for the time being.
I opened the TWS and the Ibcharts and still, they donât update.
I waited all day until 3pm European time and then I got onto IB tech chat expecting a breakthrough. This, naturally, wasnât going to happen.
I âchattedâ with the same guy I did previously and informed him of my progress with the java thing. He must thought (as did I) that my problem would be solved.
I informed him that my charts still had the updating problem he suggested that I get hold of Ibcharts Support people. Yup, the same people whom I emailed last Friday and still havenât got a reply. So I ask him for a phone number and he reluctantly gives me a number. I call the number and talk with a lady from RJ OâBrien. She says sheâs never heard of Interactive Brokers but maybe one of OâBriensâ subsidiaries.
I called a second time just in case I misdialled, same story.
So here I sit. Buggered. Canât get my charts to update, canât get hold of someone who can and I canât find the cat.
Anyone got any ideas?
Regards,
Steve
I managed to get the TWS up and working correctly inside of an hour (which, for me, isnât bad).
I down loaded the Ibcharts Beta version from their site (www.ibcharts.com) and installed it with out any problems.
While I was tinkering with the charts I noticed that the âQuote & Portfolioâ window was quoting in tandem with TWS but my charts were not moving. The only way I could get them to update was to manually refresh them.
I emailed Ibcharts tech support on Friday morning (Chicago local time). Tuesday morning rolled around and I still hadnât heard from them so I jumped on the IB âchatâ feature and got technical support.
The guy on the other end was pretty helpful. We ran through a few things and it was decided that I needed the most recent J2SE RE 5.0. In addition he suggested I access TWS via the java applet not the terminal based applicaton.
OK, so far so good.
As per the Technical support guys advice I was to uninstall the J2SE 1.4.2_06 and itsâ updates and then install RE 5.0.
OK so I go to the java.com site, find the page and begin the download. Everthing goes fine until I go to install and I get an error message. One that Iâve become very familiar withâ¦â¦.
âError 1335â
âCab file MSI4C is corruptâ
I hit the ignore button (you donât really have a choice if you want to continue)
And the another message pops up âInternal error 2350â
So I search the java.com site and it is suggested that if you have problems, you should manually download and install the problem. This I do.
Download goes fine and then I go install and I get another lovely message saying something like âinitialisation failure unable to continueâ And thatâs it. No error number, nothing.
So.. I start charging around on the Internet trying to find a solution to the first âError 1335â. I manage to find a few things that relate to Java and I disable both the antivirus and my firewall. I then try the download againâ¦and againâ¦and again This goes on for quite a while an then I try the manual download againâ¦and again⦠etc.
Alright about 10pm last night Iâd had enough. I went and reinstalled my original J2SE 1.4.2_05 and to my horror couldnât locate the updates for it. I quickly logged onto my other brokers trading platform and immediately get an âobject errorâ message.
I try this a few times and still the same message comes up. Iâm devastated. So far in this little story the only thing Iâve been able to do successfully is to put myself OUT OF BUSINESS!!!!
Ok I manage to get a grip on my self and I go over to the java site to get the updates for the original J2seRE. Guess what? Nothing. Bloody Nothing.
Iâm slightly upset by this time but being the consummate professional that I am, I stopped strangling the cat and sat myself down in front of my computer to think.
Its after midnight now and a plan begins to formulate. Iâll copy the CAB file from my laptop to my computer and delete the corrupt file. Clever eh?
Anyway I decided that, in case of a disaster, Iâd better tackle the problem in the morning, this way I eliminate the possibility of hanging myself, at least for the time being.
Got up at six an on hunch I tried the download again. And it worked! I nearly fell over. I still donât know why. I havenât got a clue, it just worked. Phew!!! Very nearly a balls-up of colossal proportions.
Needless to say I was pleased. â¦..for the time being.
I opened the TWS and the Ibcharts and still, they donât update.
I waited all day until 3pm European time and then I got onto IB tech chat expecting a breakthrough. This, naturally, wasnât going to happen.
I âchattedâ with the same guy I did previously and informed him of my progress with the java thing. He must thought (as did I) that my problem would be solved.
I informed him that my charts still had the updating problem he suggested that I get hold of Ibcharts Support people. Yup, the same people whom I emailed last Friday and still havenât got a reply. So I ask him for a phone number and he reluctantly gives me a number. I call the number and talk with a lady from RJ OâBrien. She says sheâs never heard of Interactive Brokers but maybe one of OâBriensâ subsidiaries.
I called a second time just in case I misdialled, same story.
So here I sit. Buggered. Canât get my charts to update, canât get hold of someone who can and I canât find the cat.
Anyone got any ideas?
Regards,
Steve