Earn2Trade-Ryan
Sponsor
Lol it’s SIM these errors happen It cost you nothing to allow a courtesy reset more than likely the customer will still end up losing except now they go away with a good customer service experience and will be more likely to donate more money to your company but hey it’s your company. Run it by the bird in hand model as u please. I know I will not use this company again because of that experience. Not even for the constant 50% sales you run
The way that you approach this issue with a "LOL, it doesn't cost you anything" or that we should give something away for free so people can "donate more money to our company," isn't fair. Honestly, regarding the four claims, every single one of them is casual and even slightly disingenuous. We would lose money giving free resets, our candidates do not "donate" to our company (they pay for a service), we don't run a "bird in hand" business model, and we don't constantly run 50% sales.
Extending a "courtesy reset" as you call it would definitely cost the company money. Platform data and exchange fees are billed to us every month regardless of the rebilling period of the candidate. Those fees have to be paid by us. We can't just take total responsibility for anything that happens and reset accounts for the purpose of providing a "good customer service experience." I think it's fair to say that getting something for free anywhere would make anyone happy, but that has nothing to do with customer service.
Nobody "donates" to our company. We don't run a charity, we run a business, and our goal is to make money from it. We wouldn't run this as a charity because we are interested in making money, no less than the candidates who pay for the service to become professional traders. Everybody wants to make money here, and we're not ashamed of it.
We work very hard to ensure that issues within our control are dealt with promptly and effectively. We offer live support nearly around the clock and even for a short window on Sundays so that candidates don't have to wait endlessly for their issues to be addressed. This is not a "bird in hand" business model. We do our utmost and invest a lot of money to pay for a live support system, and we believe that it is recognized in our community.
We don't run 50% sales constantly; in fact, we haven't run them on the Mini at all. We have run a 40% promotion on one of our Minis each month since it was released. I don't know know if you are even criticizing us for this, but it's incorrect nonetheless.
We understand if you don't want to use our service again. We're not trying to trap anyone into working with us. We celebrate candidates who go on to trade professionally, and we don't differentiate for those who do so on their first or fourth Gauntlet.