So we have yet another example of a business taking massive losses for the sake of establishing a dedicated user base.
It's interesting because we see this same model manifesting itself in the brokerage business. Just this past week, we saw the Firstrade announcement saying that they were offering commission-free trading. In other words, there's the notion that businesses can attract tons of customers by essentially offering them super-low-cost or even free services in exchange for their loyalty. Obviously, a business can't afford to do that indefinitely so at some point in the future the gameplan will be to slowly implement fees or raise prices in hopes of retaining those early adopters and turning a profit. It's a hell of a gamble... that's for sure. From my experience in business, no customers like to hear that your prices are going up, whether it's today, tomorrow or sometime in the future. Netflix did actually pull off a small price increase but MoviePass might not be so lucky.