Mobile app login always goes to paper trading account?

[twdavis0]

I opened an IB account today, every time I login on the mobile app, I select "Live" but it gives me an error to the effect of "This is not a brokerage account. This is a paper trading account used for simulated trading", however I set up an actual brokerage account, requested a debit card, selected IB Pro, all that.

Is there something in the account setup I did wrong or will I need to contact support to correct this issue?


Thanks

 

[Overnight]

I opened an IB account today, every time I login on the mobile app, I select "Live" but it gives me an error to the effect of "This is not a brokerage account. This is a paper trading account used for simulated trading", however I set up an actual brokerage account, requested a debit card, selected IB Pro, all that.

Is there something in the account setup I did wrong or will I need to contact support to correct this issue?


Thanks

Well, today is Sunday in the US, so banks not open (Assuming you meant IB USA.) Maybe they have not yet received your funds?

 

[twdavis0]

Well, today is Sunday in the US, so banks not open (Assuming you meant IB USA.) Maybe they have not yet received your funds?

Yes, IB USA, but I haven't even tried to transfer any funds over. Is this required before you can login to your actual brokerage account?

 

[Overnight]

Yes, IB USA, but I haven't even tried to transfer any funds over. Is this required before you can login to your actual brokerage account?

I'm not sure about IB specifically, but it makes logical sense.

 

[Overnight]

@def