rokafella,
our support is to answer questions and resolve problems that might come up, not to pander to people's sensibilities. On busy days, some answers are short. Thats due to time constrains, not rudeness. Having said that, our message boards tend to be more of a community than many other software support boards and most people do understand that and know everyone posting, and do not take things personally.
as for stability, most people would disagree. When we do have problems, we go way out of the way to fix them.