Dear MB Trading,
I just had a disturbing chat with one of your representatives, Kaine. My issue is that my buying power is out of whack and shows a negative balance, therefore, I am not able to trade globex futures during this time.
This is the second time this has happened to me in 24 hours. The first time it was fixed very quickly after I brought this to your attention.
The second time was just a few minutes ago and here is the chat transcript:
Securities products are offered through MB Trading, member NASD, SIPC, MB Trading Futures, Inc. (MBTF) and 3DForex, LLC are CFTC registered FCMs and members of NFA.
You are currently at position number 1 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1 in the queue.
You have been connected to MBT Kevin.
MBT Kevin: Hello, Welcome to MB Trading! How may I help you?
lisa: hello. account number XXXXXXX. I am having an issue with my buying power. it is really messed up. showing 2million dollars negative, not allowing me to trade. this is the second time this has occurred today. how can I get it fixed permanently?
MBT Kevin: checking
lisa: thanks
MBT Kevin: I see
MBT Kevin: this will be correct once we upload our file from Penson
MBT Kevin: this will occur at 1am pst
lisa: at 1ampst?
MBT Kevin: correct
lisa: is this going to happen every night?
lisa: this is second time in 24 hours
lisa: I am not able to trade right now
MBT Kevin: yes it most likely will happen again again
lisa: is there a way to trade?
MBT Kevin: however not all the time
lisa: what?
lisa: you are kidding , right?
lisa: should I change brokers?
MBT Kevin: no I am not
MBT Kevin: sorry unfortunately this is the way it is
lisa: so, let me get this straight. I cant trade globex futures because you guys are not going to fix the problem?
MBT Kevin: the correction will not be made till 1am pst
MBT Kevin: you can call the futures trade desk and place a trade
lisa: I understand that part, but your customers are locked out of trading on globex?...every night? and MBTrading just doesn't care?
lisa: it is what it is?
lisa: do I have that right?
MBT Kevin: No not at all
MBT Kevin: MB trading does care
lisa: I am confused
lisa: MBT Kevin: yes it most likely will happen again again
MBT Kevin: Lisa do you have a # I can reach you at?
lisa: I can call you in the am Kevin. are you aroung tomorrow
lisa: what time is good to call you
lisa: around
MBT Kevin: Actually my name is Kaine
lisa: Kaine
lisa: what time?
MBT Kevin: I am sorry however I will not be in tomorrow morning
lisa: what time tomorrow is good for you?
MBT Kevin: however you can call the futures trade desk
MBT Kevin: and speak with them
lisa: OK
lisa: thanks
MBT Kevin: they will be able to explain to you in detail
This is very disturbing customer service and I know this is not how customers are treated at MBTrading.
Please fix this issue with your employee and have him take a class on chatroom etiquette. Or fire him, maybe he just hates his job, or was long the Euro.
Lisa M Folickman
I just had a disturbing chat with one of your representatives, Kaine. My issue is that my buying power is out of whack and shows a negative balance, therefore, I am not able to trade globex futures during this time.
This is the second time this has happened to me in 24 hours. The first time it was fixed very quickly after I brought this to your attention.
The second time was just a few minutes ago and here is the chat transcript:
Securities products are offered through MB Trading, member NASD, SIPC, MB Trading Futures, Inc. (MBTF) and 3DForex, LLC are CFTC registered FCMs and members of NFA.
You are currently at position number 1 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1 in the queue.
You have been connected to MBT Kevin.
MBT Kevin: Hello, Welcome to MB Trading! How may I help you?
lisa: hello. account number XXXXXXX. I am having an issue with my buying power. it is really messed up. showing 2million dollars negative, not allowing me to trade. this is the second time this has occurred today. how can I get it fixed permanently?
MBT Kevin: checking
lisa: thanks
MBT Kevin: I see
MBT Kevin: this will be correct once we upload our file from Penson
MBT Kevin: this will occur at 1am pst
lisa: at 1ampst?
MBT Kevin: correct
lisa: is this going to happen every night?
lisa: this is second time in 24 hours
lisa: I am not able to trade right now
MBT Kevin: yes it most likely will happen again again
lisa: is there a way to trade?
MBT Kevin: however not all the time
lisa: what?
lisa: you are kidding , right?
lisa: should I change brokers?
MBT Kevin: no I am not
MBT Kevin: sorry unfortunately this is the way it is
lisa: so, let me get this straight. I cant trade globex futures because you guys are not going to fix the problem?
MBT Kevin: the correction will not be made till 1am pst
MBT Kevin: you can call the futures trade desk and place a trade
lisa: I understand that part, but your customers are locked out of trading on globex?...every night? and MBTrading just doesn't care?
lisa: it is what it is?
lisa: do I have that right?
MBT Kevin: No not at all
MBT Kevin: MB trading does care
lisa: I am confused
lisa: MBT Kevin: yes it most likely will happen again again
MBT Kevin: Lisa do you have a # I can reach you at?
lisa: I can call you in the am Kevin. are you aroung tomorrow
lisa: what time is good to call you
lisa: around
MBT Kevin: Actually my name is Kaine
lisa: Kaine
lisa: what time?
MBT Kevin: I am sorry however I will not be in tomorrow morning
lisa: what time tomorrow is good for you?
MBT Kevin: however you can call the futures trade desk
MBT Kevin: and speak with them
lisa: OK
lisa: thanks
MBT Kevin: they will be able to explain to you in detail
This is very disturbing customer service and I know this is not how customers are treated at MBTrading.
Please fix this issue with your employee and have him take a class on chatroom etiquette. Or fire him, maybe he just hates his job, or was long the Euro.
Lisa M Folickman
