"Some women's body just don't work for the pants".
To me, aside from him being an douche, it's just bad customer service and gross violation of business rule No. 1: Customers are the King, in this case they are the Queen especially when you are selling them pants for $126 a pair when they could be buying the same ones just without the logo for like what $20 at SportsCheck and $5 on EBay? I mean with the 600% markup that those women are paying, you can at least make the pants stronger? Your products is supposed to work for the customers' body not the other way around? The proper way to address this obvious quality issue is to call up the Chinese factory that were making the pants to find out wtf they were doing or better yet fire them and try to make them cheaper and better somewhere else. You don't EVER blame the customers for problems with your products especially their body types. Oh well, that's why the stock price dropped another 7% today even with the uptick rule in place from the 18% drop that happened yesterday immediately after closing after-market.