Lost full Nikkei product range on IB

[JackRab]

Uhm... have anybody else who is with Interactive Brokers lost the full Nikkei product range?

TWS updated this morning and now I can't get any of those products... Futures, options... all 'poof' gone.

I don't thing there's an option to go back one version in TWS is there?

 

[JackRab]

I just reset TWS to the stable version.... made no difference...

 

[HobbyTrading]

@JackRab have you verified that you didn't somehow lost your market data subscription for those products? Or that market trading permission has been reset/disabled?

 

[JackRab]

@HobbyTrading, it's back online...

Usually when market data for a single product or range or exchange is lost... I at least still see them in my list, just no market data... but now I couldn't even see the tickers. Weird... but apparently it was an exchange data connection issue with IB itself, or so it seems.

 

[HobbyTrading]

@JackRab glad that it got resolved.

 

[helpme_please]

@HobbyTrading, it's back online...

Usually when market data for a single product or range or exchange is lost... I at least still see them in my list, just no market data... but now I couldn't even see the tickers. Weird... but apparently it was an exchange data connection issue with IB itself, or so it seems.

Quite a scary problem if a trader owns Nikkei futures, wants to get out but not able to, particularly on a crash day like 6Feb2018.

 

[KeLo]

Quite a scary problem if a trader owns Nikkei futures, wants to get out but not able to, particularly on a crash day like 6Feb2018.

Absolutely! IB has had some uptime problems lately. They were down for a couple hours about a month ago.
I always have a back-up broker.

 

[JackRab]

Quite a scary problem if a trader owns Nikkei futures, wants to get out but not able to, particularly on a crash day like 6Feb2018.

Well.. you can always call them. But yes, very annoying.