Quote from daniel_tysen:
I personally got in long USD/JPY at the market when USD/JPY was trading down at around 55 on sunday night. Not a limit order or whatever, I just bought at the market at the price Oanda offered me. I had no clue this was a "data problem", I knew in japan were elections etc...so who knows?!
A couple of minutes later I got out, at the market again, closing my position around 94. Made over 10k EUR on that trade. Not gonna make me rich but enough to care about.
Around 20 hours later I got an email saying that my trades were "corrected" and they stole my profits.
I asked them via email to give it back to me and told them about the NFA-rules.
They said they won't pay while knowing about the NFA-rules.
They clearly violated the NFA-rules since they are not an ECN and even if they were didn't inform me within 15 minutes but 20 hours later.
I've documented the whole issue while it happened doing screenshots of FX-Trade showing the trades as they happened.
So what's next? Call the NFA? What do I have to do now to get my profits back? I'm a european citizen.