LiveCharts by eSignal -- Any way to reduce latency and speed up charts?

Jack_Larkin

Jack_Larkin

I'm using a quoting and execution platform provided by my firm.. the quotes are snappy and most often update far faster than LiveCharts by half a second to a second of time... this matters if I'm watching the charts to look for price breaks and such where timing and execution matter.

Is there any way to reduce this latency? I can't seem to find any more info but maybe there's a closer quote server I can point it at?

Worse yet, even when LiveCharts gets updates to the quotes and even starts printing T&S at the new quoted level, the charts themselves might lag behind the price by a few seconds... Anyone else notice this? Is there a way to fix this?

Thanks in advance,
Jack
 
Unlike most whiny crackpots here on ET, I contacted the provider directly (as well as posting this topic) and I will now post their troubleshooting response so anyone who finds this thread in a search results can benefit:


Thank you for your e-mail

Unfortunately, we have been unable to replicate this issue therefore could you please follow the troubleshooting points below:

Instructions for Internet Explorer:

Download the latest version of Java from www.java.com

Clear your internet cache:

Log out of the program and open Internet Explorer

Go to Tools > Internet Options > General tab

On the General tab, click the Delete Files button and also clear the cookies.

Reduce the security on your ActiveX controls:

Go to Tools > Internet Options > Security > Highlight the Internet icon and select Custom Level.

Go down the ActiveX options and change to Enable or Prompt, none should have Disable selected.

Once finished click OK and Agree to changes.

Clear the DNS cache:

XP:

Start > Run > Type CMD

Now enter the following:
ipconfig /flushdns and hit return.

This should now give the message “Successfully flushed the DNS resolver cache”.

Vista/Windows 7:

1. Click the Microsoft Vista Start logo in the bottom left corner of the screen
2. Click All Programs
3. Click Accessories
4. RIGHT-click on Command Prompt
5. Select Run As Administrator
6. In the command window type the following and then hit enter: ipconfig /flushdns
7. You will see the following confirmation:
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.

Please disable pop-ups from Tools > Internet Options > Turn Off Pop-up Blocker

Once finished please try accessing from http://login.livecharts.com

For confirmation of your login details, please reply to this e-mail

If you still experience difficulties, please let us know
Regards,
Kevin - eSignal Support
Interactive Data Desktop Solutions
More...
 
Quote from RobertG:

I would try and hook up Rithmic to Esignal. http://www.rithmic.com/partners.html

Under technology partners, you will see that Esignal is there.
Maybe the platform is ok, just the feed is bad....most are bad.

RG
More...

LiveCharts doesn't give me access to just the quote feed... it's not the full eSignal platform, just the charts+data in an integrated platform.
 
Quote from Jack_Larkin:

Unlike most whiny crackpots here on ET, I contacted the provider directly (as well as posting this topic) and I will now post their troubleshooting response so anyone who finds this thread in a search results can benefit:
More...

Also, it's pretty clear their instructions won't help much... I'm trying to better explain the issue to them now in a followup email.
 
Quote from Swan Noir:

I use Rithmic with Sierra Charts. TOTALLY impressed by Rithmic.
More...

I use NinjaTrader with Rithmic, but I use a lot of OCO.
The OCO orders I place on RTrader because it resides on their server.
For Trailing stops I use NinjaTrader.

RG
 
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