Laser from Genesis - 'executor connection lost' problem

I received a demo account from Genesis to try the Laser software. I installed the Laser software to my computer with no error. But when I tried to enter to the program with my valid username and password, after the success logging process I received an erorr message: "Executor connection lost!". And no data stream.

Genesis have no idea what this problem would be yet.

Any idea who knowing this software?
Thanks!
 
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