Me: âThank you for calling ****, this is ****. How may I help you today?â
Customer: âI am seeing âSearching For Satellite Signalâ on all of my receivers.â
Me: âWell, usually that is caused by the dish being a little bit out of alignment. Could you go outside and tell me if the dish appears to be moved, or if thereâs anything different about it at all?â
Customer: âThere are holes everywhere in the dish.â
Me: âHoles?â
Customer: âYeah, there were a bunch of birds on the dish last night so I shot them off.â
Me: âWell, unfortunately, this would be considered abuse and it will cost you $80 to get a technician over there to replace the dish.â
Customer: âWhy? Itâs your equipment. I didnât do anything wrong!â
Me: âSir, you shot the dish. You ruined it. In all actuality, that dish is yours to keep. If you ever leave us you get to keep the dish, and you also get to keep the dish you shot.â
Customer: âWell, Iâm still right!â
Me: âWell, you still have to pay the $80.â
Customer: âWhat would I use that old dish for anyway? Why canât you take it?â
Me: âWe do not retrieve old dishes due to policy. I hear you could use it as a nice sled, though.â