Quote from C99:
I would say their tech support is right, it has to be on your end. Have you checked their network status page? It should be all green lights because they are the most rock solid platform ever.
Their software was written in the mid 1950's, and they are microsoft certified compatable with all operating systems released since windows1959 SP 5038. You've definately fucked up somewhere, but it was not in choosing tradestation as a broker. oh, wait, they aren't a broker so they can't be held responsible there either.