Issues with Schwab and selling some AMZN

T

tango29

I am getting an error message that the symbol isn't recognized. Cripes, it's from their own platform I am clicking on the symbol and it's Amazon. I wanted to take a partial of my position off. I can't get a hold of anyone via phone or chat. They used to be the best customer service I have ever dealt with, but the last year has seemed to crush them. I am assuming Covid and their acquisitions are not doing them any good. I have had issues this year with having to contact them to load options into the trade platform in order to trade them also. A pain in the ass when you are going to make a trade and find out you need to contact them first.
At least AMzn is pulling back to the point where I initially looked for my partial.
 
Still no answer on chat, and up to a dozen hang ups with no answer on the phone. Tempted to try IB's customer service to see if I get through to them as this year I have experienced a marked improvement in response time with IB and the opposite at Schwab.
 
Haha .... I Got same problem, Schwab didn't recognize TSLA symbol and telling me to insure correct symbole .

Also other time symbole was showing TSLA, but showing double digit price. And i also couldn;t log ib to street smart Mobile, saying it's for privilaged customers.

Isn't schwab suppoose to be largest US broker. Seems for the plateform and software they are Ages behind Tradestation
 
Banjo said:
https://downdetector.com/
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Thanks, I didn't know that existed. Finally got through after trying 3 different numbers. The agent was great and helpful, but he indicated they are having problems, as well as other brokers today. I did point out that I have had this issue more than just today and he admitted there have been issues.
Not necessarily happy, but at least the reps are trying to be helpful. I am going to be pushing emails to management to let them know my dissatisfaction with the way the operations have been going this year. I don't day trade for the most part in my Schwab accounts, but want to be able to execute when I want or need to and for sure know if an order is live or not.
 
Apologetik said:
Anecdotally...

I have been trading in and out almost all night on IB without a problem...well if you call charts refreshing slow (off by 50pts on NQ) and prices bouncing erratically (I assumed it was the market, not tech) down then it was down for me. Otherwise able to trade just fine.
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My prices are updating at IB. Maybe zerohedge are wrong.
 
It is predictable.

It is well known in the industry, except for IB and a select other, these brokers don't invest enough money in robust systems ( with ample redundancy) and don't consider money spend on IT information technology as a profit center.
 
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zdreg said:
It is predictable.

It is well known in the industry, except for IB and a select other, these brokers don't invest enough money in robust systems ( with ample redundancy) and don't consider money spend on IT information technology as a profit center.
More...

Amid surging stocks, some online brokers like TD Ameritrade, Charles Schwab and Vanguard are missing out due to the websites going down, CNBC reported.

The highs came from the revelation early Monday (Nov. 9) about a possible COVID-19 vaccine from Pfizer, which that company said had a 90 percent chance of working.

But eBrokers found their websites experiencing technical difficulties, and CNBC reported that it was unclear how many brokers couldn’t access the sites to make trades.

After the announcement about the vaccine, the Dow Jones Industrial Average soared over 800 points higher, or 2.95 percent, hitting what CNBC called an all-time high. Meanwhile, the S&P 500 gained over 1.2 percent.

TD Ameritrade tweeted that there were “login issues” with the apps, while Fidelity tweeted that the high volumes of activity had caused outages, and Vanguard also acknowledged that it had been experiencing difficulties, according to CNBC. Robinhood, despite listing its status as operational on Monday, still had users reporting issues.

This isn’t the first time Robinhood, Fidelity or Schwab have been excluded from big trading days this year. In March, when there was record volatility, those sites had outages that lasted as much as a whole day, prompting outraged tweets from users, CNBC reported.
 
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